Assistant Hotel Manager | Full Time | 37.5 hours a week
Salary: £14.00 an hour
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Due to an internal promotion, we have an exciting new vacancy for an experienced hands-on Assistant Hotel Manager to join our team and assist the Hotel Manager in running all aspects of day-to-day operations. As the Assistant Hotel Manager, you will play a pivotal role in ensuring smooth operational delivery and have a genuine passion for exceptional customer service. You will be a motivated and enthusiastic leader, committed to assisting with the hotel’s success.
The Hotel:
Central Hotel in Norwich is relatively small in scale, with approximately 16 guest rooms, giving it a more friendly, guesthouse-style feel rather than that of a large chain hotel. The hotel is located in the heart of Norwich city, just a 2-3 minute walk from Norwich Train Station along the scenic River Wensum.
Responsibilities will include:
- Assist in managing all operational aspects of general hotel services, ensuring all functions run efficiently.
- Ensure the highest standards of customer service are maintained throughout the hotel, fostering guest satisfaction and encouraging repeat business.
- Assist in supporting front-of-house and back-of-house teams, including liaising with reception, night porters and housekeepers.
- Address guest complaints and issues promptly and professionally, ensuring a satisfactory resolution in line with company standards.
- Ensure excellent guest experiences.
- Uphold health and safety standards and ensure departments are compliant in line with company policy.
- Support the Hotel Manager in running all aspects of day-to-day operations, including ad-hoc projects and strategic priorities as required.
Requirements:
- Proven experience in a similar role, preferably within the hospitality or leisure industry, with a solid understanding of hotel operations.
- A people-first leader who brings energy, positivity and a hands-on approach to management.
- Highly organised and proactive, with the ability to juggle priorities and stay calm under pressure in a busy, guest-focused environment.
- Strong communication skills and the ability to work well as part of a team.
- Organised with great attention to detail and a passion for delivering exceptional service.
- Availability to work flexible hours, including weekends and holidays, as required by the business.
This role is ideal for someone who is hands-on, enjoys being on the ground, leading from the front and making a tangible difference every day - someone who thrives on variety, people interaction and keeping things running at their best.
We are an equal opportunities employer. We require all employees to provide us with evidence of their right to work in the UK. All data will be stored in accordance with our GDPR policy.
Job Type: Full-time
Pay: £14.00 per hour
Application question(s):
- Do you have proven experience in a similar role, preferably within the hospitality or leisure industry, with a solid understanding of hotel operations?
- Are you prepared to work at short notice due to changes in shifts/sickness cover?
- Are you aware that Central Hotel is open 7 days a week and you must be willing to work Saturdays and Sundays and an early morning/late afternoon shifts?
- Are you proficient in Word and Excel?
- How much notice do you have to give?
- This is a full time contract working 37.5 hours a week. Can you commit to full time?
- Have you used hotel software before?
Work authorisation:
- United Kingdom (required)
Work Location: In person
