Care & Contact Team Member
We are a fulfilment centre located in Witheridge, North Devon and are looking for a member to join our Care & Contact Team that will act as the liaison between our company, our clients and their customers. The successful candidate will be able to deal with a variety of queries, complaints and enquiries in a professional and polite manner. They will accept ownership for effectively solving customer queries and will also keep customer satisfaction at the core of every decision and behaviour.
Responsibilities and Key Tasks:
- Manage inbound and outbound calls and emails in a timely manner
- Raising support tickets to enable tracking and resolution of customer requests
- Identify customers’ needs, investigate and resolve by offering solutions and/or alternatives in an accurate and efficient response
- Provide detailed information on our clients’ products
- Build sustainable relationships with our clients and engage customers by ‘going the extra mile’
- Keep records of all conversations within our database in a comprehensible way
- Offer assistance to clients and their customers who may be having issues
- Frequently attend training sessions to improve knowledge and performance level
- Work as part of a team to resolve client/customer issues
- Assist in other areas of the team as and when required
Requirements and Skills:
- Strong phone and verbal communication skills required along with good listening skills to gain a better understanding of the clients’ needs
- Customer focus and adaptability to different personality types
- Ability to multi-task and set priorities
- Proficiency with computers, software and strong typing skills
- Strong time management and decision making skills
- Adhering to all company policies and procedures
- Whilst experience in previous customer service/support roles would be an advantage, it is not essential as full training will be given.
Pay: £13.45 per hour
Work Location: In person
