Salary: £35k - 40k per year
Reference: 167407
Salary: £35,000 - £40,000 DOE
OTE: Up to £52,000
Benefits: Company Van, Overtime Opportunities, Ongoing Manufacturer Training
Location: West Bromwich
We are looking for an experienced and customer-focused Mobile Plant Engineer to join our growing service team. This is a field-based role responsible for carrying out diagnostics, servicing, maintenance and repairs on a wide range of construction, agricultural, industrial, heavy plant and recycling equipment across an established customer territory.
This is a customer-facing position where you'll build strong relationships, deliver outstanding service, and ensure equipment is maintained to the highest standards. You'll work independently while being supported by a professional service team and have access to ongoing technical training and development.
- Diagnose faults, service and repair a wide range of plant and machinery to a high standard.
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Deliver a high first-time fix rate to minimise customer downtime.
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Build and maintain strong, professional relationships with customers.
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Understand customers' equipment and operational requirements, providing effective service solutions.
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Communicate important customer feedback and technical information to the wider business.
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Promote aftermarket products and service offerings where appropriate.
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Respond promptly and professionally to customer breakdowns and service requests.
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Use laptop-based diagnostic software to identify and resolve technical issues.
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Accurately complete job reports and service documentation using handheld devices.
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Carry out servicing and maintenance in line with manufacturer specifications.
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Maintain a professional image and deliver exceptional customer service at all times.
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Work safely and in accordance with company Health & Safety procedures.
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Contribute positively to the wider service team through effective communication and teamwork.
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Participate in ongoing technical training and continuous professional development.
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Undertake any other duties reasonably required within the scope of the role.
- 40-hour working week
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Monday to Friday
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8:00am - 4:30pm
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30-minute unpaid lunch break
- Minimum NVQ Level 2 (or equivalent) in Plant Engineering, Servicing and Maintenance.
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Experience servicing and repairing construction or heavy plant equipment.
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Strong knowledge of hydraulic systems (open and closed loop), transmissions, axles and electrical systems including CAN bus.
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Ability to diagnose and repair faults independently in a field-based environment.
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Strong mechanical and electrical diagnostic skills.
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Excellent customer service and communication skills.
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Professional and confident when working directly with customers.
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Able to work under pressure and manage your own workload effectively.
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Full UK driving licence with a good driving record.
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Proof of right to work in the UK.
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Must live within approximately 30 minutes of the assigned service territory or depot.
- Experience working on construction, agricultural or industrial plant machinery.
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Previous field service experience.
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Manufacturer product training and technical certifications.
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Portfolio of relevant qualifications and achievements.
- Self-motivated and organised.
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Positive and professional attitude.
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Strong problem-solving skills.
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Excellent attention to detail.
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Reliable and dependable.
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Able to work independently and as part of a team.
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Committed to delivering outstanding customer service.
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Willingness to learn and continuously develop technical skills.
If you're an experienced Mobile Plant Engineer looking for a rewarding field-based role with excellent earning potential, ongoing training, a company van and the opportunity to join a supportive team, we'd love to hear from you.
INDENG
