Job Overview
We are looking for a detail-oriented and organised Order Administrator to join our team. You will be managing customer orders, ensuring accuracy and efficiency throughout the order processing cycle.
Company overview
We are a small online business based few miles from Wedmore, we have been running for 10 years. We are a team of 5, with full and part time employees. Company fit is important for us. We work hard but also like to have fun and consider our work environment more informal.
This position requires strong administrative skills, excellent customer service and proficiency in Windows Office suite, experience with Shopify, Social media (Insta, FB, Tiktok) would be advantageous.
Responsibilities
This role is 3 days per week between hours of 9 to 4.30pm, the days are around bank holidays to manage our busiest periods.
Monday, Thursday & Friday.
On Bank Holiday weeks the working days will be Tuesday, Thursday & Friday.
Saturday and Sunday social media cover on a rota, 30min each day, typically 1 in 2 weekends.
- Pick, pack & process customer orders accurately and efficiently using our order management system.
- Support in maintaining as well as adding new product pages to the website.
- Support in stock ordering and goods in, checking receipt of deliveries including QC checks.
- Communicate effectively with customers via email and social media to address inquiries and provide order updates.
- Respond to messages, comments and repost on our social media channels, Instagram, Facebook Tiktok and YouTube.
- Manual handling is required so a good level of fitness would be advantageous.
Requirements
- Previous office experience is essential, with a focus on administrative tasks.
- Ideally experience in Eccomerce platforms such as Shopify.
- Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications.
- Excellent organisational skills with the ability to manage multiple tasks simultaneously.
- Strong typing skills with attention to detail for accurate data entry.
Typical day
Monday is our busiest day with weekend orders so this would be majority spent on packing orders with some admin time.
Thursday & Friday would be usually a couple of hours on order packing and the remainder of the day on administration tasks, checking in deliveries & marketing tasks.
Flexibility
As a small team we would need whoever applies to be willing to cover annual leave within the team in the year.
Job Types: Part-time, Permanent
Pay: £12.75-£14.50 per hour
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Application question(s):
- Do you live within 30min of Wedmore?
Work Location: In person
