Job Title: ServiceNow Project Manager
City: Greater London
State/Province: Greater London
Posting Start Date: 6/16/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Role Title - ServiceNow Project Manager – Transformation
Role Overview
We are seeking experienced Project Managers with strong ServiceNow expertise to lead a large-scale ServiceNow transformation program for a strategic enterprise client.
This is not a simple migration—the program focuses on:
Transitioning from highly customised legacy processes to Out-of-the-Box (OOTB) aligned workflows
Consolidating two legacy ServiceNow instances into a new strategic platform
Introducing new processes into ServiceNow for the first time
The role requires strong delivery leadership across ITOM, ITSM, CMDB/CSDM, and EUC domains, combined with transformation mindset and stakeholder engagement capabilities.
Key Responsibilities
Lead end-to-end ServiceNow transformation initiatives across multiple tracks
Manage delivery roadmap for new ServiceNow instance adoption and process onboardings
Ensure alignment with OOTB best practices and platform standardization goals
Drive governance, reporting, and milestone tracking for leadership visibility
ITOM Discovery, Service Mapping & CMDB/CSDM alignment
ITSM processes (Incident, Problem, Change, Request Management)
End User Computing (EUC) Service Desk go-live
Transition of processes from legacy instances to new platform
Software Asset Management (SAM)
Hardware Asset Management (HAM)
Patch Management & Reporting
Software Development Lifecycle (SDLC) controls
Service Request Management (E2E, CSO, Cloud onboarding)
Service Level Management
Incident & Problem Management (including DWS)
eDiscovery and Cyber hygiene (Brinqa)
Product Portfolio Management & APM
Integrated Risk Management (IRM) and GRC
Operational Resilience & DR/Portal initiatives
DLP workflows, Access workflows, SAP integrations
Interface with client leadership, architecture teams, and business stakeholders
Drive SteerCo updates, risk management, and escalation handling
Collaborate with cross-functional teams (Infra, App, Security, Cloud)
Identify Day-1 risks and transformation dependencies
Ensure mitigation planning for:
Process deviations from OOTB
Data quality issues in CMDB
Integration and onboarding risks
Drive adoption and change management across business units
Mandatory Required Skills & Experience
Hands-on exp in overall IT experience with strong Project/Program Management
Deep expertise in ServiceNow platform (ITOM, ITSM, CMDB, CSDM)
Experience in large-scale ServiceNow transformation programs (not just migration)
Strong understanding of:
OOTB vs customized ServiceNow implementations
ITIL processes and governance models
Exposure to EUC / Service Desk transformation programs
Preferred Skills:
Experience with:
SAM, HAM, IRM, GRC modules
ServiceNow integrations (e.g., SAP, Cloud workflows)
Knowledge of Agile / Hybrid delivery models
Prior experience in financial services / regulated environment
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Mandatory Skills: Project Management .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
