*Please note: We are unable to offer sponsorship for this role.*
Care Coordinator
Join Our Family at Willows Home Care
An exciting opportunity has become available to join our friendly, family-run team. Willows Home Care is looking for an experienced Care Coordinator to join our growing office team.
Willows Home Care was established in 2016 by Charlotte Wright, a former paramedic with 23 years of experience. Since then, Charlotte has built a trusted, local home care company supporting over 40 clients across the community with compassionate, high-quality care. Her daughter, Beth, works alongside her as Assistant Manager, and together they lead a close-knit, supportive team where everyone is valued.
We're proud to be a family-run home care provider where everyone knows one another by name. We value kindness, teamwork and supporting each other just as much as we support our clients. As we've grown, we've never lost sight of what matters most – providing outstanding care while making sure our staff feel appreciated, supported and part of the family.
We understand that the Care Coordinator role can sometimes be demanding because we've done it ourselves for the past 10 years. That's why you'll never be left to manage things on your own. Charlotte and Beth remain hands-on in both the office and out in the community, so you'll always have support from people who truly understand the role.
The Role
You will work in the Penwortham office 3 days per week (9-5pm) and, on those days, be part of the on-call rota. This ensures you have a healthy work-life balance, with the same days off each week so you can plan your personal time.
You will also take part in the alternate weekend on-call rota, working from home. On the weekends you're not on-call, Charlotte and Beth cover the service themselves, so the responsibility is shared across the management team.
This is a varied and rewarding role combining office-based coordination duties with occasional community visits and hands-on support when required. You will play an important role in ensuring our clients receive safe, consistent, and person-centred care.
Your responsibilities will include:
- Managing day-to-day care enquiries and coordinating the service.
- Updating and reviewing care plans.
- Completing staff supervisions.
- Collecting feedback from clients and their families.
- Supporting compliance through audits and risk assessments.
- Assisting with general office administration.
- Helping us continually improve our service and maintain the high standards of care we're proud of.
Unlike many larger providers, our management team remains actively involved in delivering care. Charlotte and Beth regularly complete care visits themselves when needed because we believe the best leaders stay connected to both our clients and our care team. For this reason, you may also need to support with care visits when required, so a full UK driving licence and access to your own vehicle are essential.
Pay & Benefits
- £14.50 per hour for weekday office hours
- Additional on-call payments.
- Any care visits completed whilst on-call out-of-hours are paid in addition to your hourly rate.
- Weekend care visits paid at £15.00 per hour if covered.
- Enhanced bank holiday rates
Pay Progression:
We believe in investing in our team. Once you’ve gained experience and confidence within the role, there will be an opportunity for a pay increase after 12 months.
About You
We're looking for someone who is:
- Experienced in care coordination.
- Organised with excellent time management skills.
- Friendly, approachable and professional.
- Reliable and able to work independently.
- Flexible and happy to be part of a supportive team.
- Confident using Microsoft Word, Excel, Outlook and care management software.
Because we're a smaller company, teamwork is incredibly important to us. We would never expect you to work on your days off, but there may be occasions when we ask for help in our team group chat if we're particularly busy or covering sickness. We genuinely appreciate any support our team can offer, and that willingness to help one another is what makes Willows Home Care such a lovely place to work.
Essential Requirements
- Previous experience as a Care Coordinator.
- Minimum Level 3 Diploma in Health & Social Care.
- Full UK driving licence and access to your own vehicle.
- Good computer skills.
- Right to work in the UK.
If you're looking for more than just a job and would like to be part of a supportive, family-run company where your contribution is genuinely valued, we'd love to hear from you
Pay: £14.50-£15.00 per hour
Benefits:
- Company events
- Company pension
- On-site parking
Application question(s):
- Why do you want to work for Willows Home Care?
- Do you hold a Level 3 or higher NVQ Diploma in Health and Social Care?
- Do you have a reliable car and UK driving license?
- Do you have good IT skills, and have you used a care management system before? If so, what is the name of the system?
- What relevant experience do you have in a care coordinator/manager role?
Education:
- Diploma of Higher Education (required)
Experience:
- Care Coordinator/ manager: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Location:
- Preston, Lancashire (preferred)
Work Location: On the road
