Job Title: Server/Waiting Staff
Reports to: F&B Manager.
Job Purpose: The smooth service of Food and Beverage in the Bars, ensuring maximum guest satisfaction, whilst following the set procedures / standards.
Daily Duties:
- To report to work on time, according to the rota, in the correct uniform in a presentable state, as set out in the staff handbook.
- Always conduct yourself in a professional manner with the utmost discretion at all times
- To follow the procedures set out in the Departmental SOP Manuals to ensure the cleanliness of the department is to the correct standard at all times.
- To follow the correct procedures, as set out in the SOP Manual to ensure the smooth operation of the department during service.
- To follow the correct procedures to ensure the preparation is completed every day to the required standards for the forthcoming Hotel and function demands.
- To follow the correct procedures in cleaning the beer lines, according to the set schedule.
- To be careful with glassware, to minimise breakages.
- To ensure that guest satisfaction is paramount at all times. Offer all customers and guests, polite, courteous and friendly service, and be prepared to go out of your way to help a customer – this includes having a general knowledge of all the facilities at the Hotel.
- To act upon instructions given by the Senior food and Beverage Supervisor.
- To adhere to the statutory licensing legislation, and uphold the conditions of the Liquor licence at all times.
- To ensure a full stock of items is kept and that it is properly rotated. To control stock, and to order as necessary to the par levels.
- To be conversant with the wine list, and wine and beverage service.
- To “upsell” whenever possible.
- To be able to assist in the delivery of food orders to tables.
- Check the lounge areas regularly & clear any glasses & crockery etc.
- To be aware of the Hotel fire procedures, and to assist as and when necessary.
- To be aware of the Food Hygiene Safety Act 1990 and its implications in food service. To be aware of the Health & Safety Act and Fire Regulations.
- To ensure all compliments / complaints are reported to the Management.
- To report any maintenance issues, and any accidents to the Management.
- Confident and efficient operation of tills / room billing and cash handling, ensuring all goods taken by the customer are billed for.
- Any other reasonable tasks as requested by a Supervisor/Manager.
- To behave with responsibility around the Hotel at all times.
Work remotely
Job Types: Full-time, Part-time
Pay: £8.00-£12.71 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Work Location: In person
