Mental Health Support Worker – Night Shifts – Shropshire Sanctuary
Shrewsbury - £13.22–£14.22 per hour + relief enhancement - Rota-based hours
About the Role
Shropshire Mental Health Support (Shropshire MHS) is looking for a compassionate, experienced and resilient Mental Health Support Worker to join our team at Shropshire Sanctuary in Shrewsbury.
The Shropshire Sanctuary provides a safe, welcoming and non-judgemental out-of-hours environment for people experiencing mental health distress or crisis. We provide a non-clinical space where people can talk openly, be listened to without judgement, receive emotional support and reassurance, and access information and signposting to appropriate ongoing support.
This is a rewarding role for someone who is passionate about mental health and wants to make a genuine difference to people during some of their most challenging moments.
About Shropshire Sanctuary
We currently have vacancies for the following night shifts:
- Every other Friday night 22:30 – 09:00
- Every Saturday night 22:00 – 09:00
- Every Sunday night 22:00 – 07:00
The service provides an alternative response, where appropriate, for people who may otherwise be considered for detention under Section 136 of the Mental Health Act.
Our focus is on providing a calm, safe and supportive environment where individuals can reduce distress, feel heard and supported, and consider their next steps.
What You'll Do
As a Mental Health Support Worker, you will:
- Provide compassionate, person-centred support to people experiencing mental health distress or crisis.
- Create a safe, welcoming and non-judgemental environment where people feel listened to and respected.
- Use excellent listening, communication and de-escalation skills to support people experiencing anxiety, distress or crisis.
- Build positive and trusting relationships with service users while maintaining appropriate professional boundaries.
- Provide information, emotional support and appropriate signposting to other services.
- Recognise and respond appropriately to changing needs, including potentially challenging situations.
- Work collaboratively with colleagues, volunteers, paramedics, Police officers and other professionals.
- Maintain accurate and up-to-date records, including daily logs and relevant reports.
- Identify and communicate concerns, risks and incidents appropriately.
- Work within relevant legal, safeguarding and organisational frameworks, including the Mental Health Act and Mental Capacity Act.
- Contribute to the ongoing quality and development of the Shropshire Sanctuary service.
- Participate in regular one-to-one and group supervision and reflective practice.
What We're Looking For
We are looking for someone who is genuinely committed to supporting people experiencing mental distress and who can demonstrate:
- A minimum of three years' experience in health and social care, mental health or equivalent relevant experience.
- Experience of supporting people experiencing emotional or mental health difficulties.
- Excellent listening, communication and interpersonal skills.
- A compassionate, empathetic and person-centred approach.
- The ability to remain calm, professional and reflective during challenging or crisis situations.
- Confidence in using appropriate approaches to reduce anxiety and distress.
- Good self-management, organisation and time-management skills.
- The ability to work effectively both independently and as part of a team.
- A commitment to equality, diversity, dignity, choice and respect.
- A willingness to engage positively with supervision, learning and professional development.
Experience within a crisis, community or out-of-hours mental health service, or experience of working alongside mental health and emergency services would be desirable.
Why Join Shropshire MHS?
Shropshire Mental Health Support has been providing services across Shropshire since 1974. Our mission is to promote and protect good mental health and ensure that people experiencing mental distress are treated fairly, positively and with dignity and respect.
We place the experiences and voices of people affected by mental distress at the heart of our work. We are committed to partnership working, inclusion, integrity and challenging discrimination.
As a member of the Shropshire Sanctuary team, you will have the opportunity to make a meaningful contribution to the lives of people in Shropshire by providing support at a time when it can matter most.
Our Values
Informed – People with lived experience of mental health challenges inform and influence everything we do.
Diversity – We respect individual experiences and are committed to ensuring inclusion is at the heart of our work.
Partnership – We work collaboratively with our partners, networks, staff and volunteers to achieve our mission.
Integrity – We act with honesty, independence and accountability.
Determined – We are committed to challenging discrimination, reducing stigma and advocating for better mental health across Shropshire.
Join Us
If you are an empathetic, resilient and compassionate individual who believes that everyone deserves to be treated with dignity, respect and understanding, we would love to hear from you.
This is an opportunity to join a values-led organisation and play a vital role in providing safe, person-centred support to people experiencing mental health distress in Shropshire.
Pay: £13.22-£14.22 per hour
Expected hours: 9.0 – 30.5 per week
Benefits:
Work Location: In person
