“Happy to talk flexible working”
About the role and team
You will be embedded within the shared Environmental Health Partnership of Mole Valley and Tandridge District Councils and will work alongside Environmental Health Officers across the partnership, as well as officers from the Housing Options team at Mole Valley. The post is pivotal in ensuring landlord compliance with the Renters’ Rights Act 2025 and other relevant housing legislation. The postholder will help protect tenants from unfair practices, poor housing conditions, and unlawful actions such as illegal eviction, whilst promoting high standards across the private rented sector.
The successful candidate will investigate complaints from tenants, carry out property inspections, and provide specialist advice, advocacy, and casework support to residents experiencing issues within the private rented sector. They will work closely with vulnerable tenants to help safeguard their rights and ensure they can live safely and securely in their homes.
A key aspect of the role involves engaging with landlords, letting agents, and other stakeholders to secure compliance with housing legislation and improve housing conditions. Where informal resolution is not appropriate or effective, the postholder will take proportionate enforcement action in accordance with the Council’s Enforcement Policy, using the full range of regulatory powers available.
The role will have a particular focus on supporting private rented sector tenants and ensuring landlords meet their legal obligations under the Renters’ Rights Act 2025. This includes identifying breaches of legislation, gathering and assessing evidence, preparing enforcement cases, and contributing to the Council’s wider objectives of improving housing standards and protecting residents from harm.
There will be the opportunity for continued professional development for the successful candidate as well as training specific to the role.
What we are looking for from you
Knowledge of private sector housing legislation — Understanding of private sector housing law, tenancy relations legislation, and the statutory framework relevant to the Renters’ Rights Act 2025.
Experience dealing with the public — Experience of working directly with members of the public in a front‑facing role, providing information, support or resolving issues.
Experience conducting inspections and resolving service requests — Experience of carrying out inspections, responding to service requests and delivering satisfactory, outcome‑focused solutions.
Experience delivering advice, advocacy and casework — Experience providing advice, advocacy and casework support, ideally within a regulatory, housing or enforcement context.
Competent user of CIVICA CX or similar systems — Able to use CIVICA CX or have experience of using a similar data management system confidently and accurately.
Why should you join us?
-
Hybrid working supporting our Climate Change Strategy
- Free onsite parking at Pippbrook offices and Tandridge Council offices
- 24 days annual leave, rising to a maximum of 28 days a year (plus Bank Holidays)
Excellent pension scheme including employer’s contribution of 15%
- Annual flu vaccinations and health checks
- Employee Assistance Program and Mental Health First Aiders to support your everyday wellbeing
- Cycle to works scheme (now 3K)
- Dorking Halls/Pippbrook House discounts
- Leisure Centre discount
- Free Eye test
- Beautiful, well-connected location in Surrey Hills, easy access to outdoor activities
- Staff events
- Family oriented organisation
Further info
About us
For an informal chat about the role, please contact Del Smith, Residential & Environment Team Leader on 07768 774180.
Closing date for applicants: Midday on 4th August
Interview dates: 3rd or 4th September
Driving Licence: Yes
Local Government Reorganisation (LGR)
Mole Valley District Council is preparing for a major transformation through Local Government Reorganisation (LGR) which will come into effect on 1 April 2027. The aim of LGR is to create a more streamlined, efficient and locally responsive system of government that strengthens public services. You can find out more about the LGR on the Surrey LGR Hub website.
Mole Valley District Council will become part of the new East Surrey Unitary Council and this authority will be responsible for all services in the eastern part of the county.
As we move toward LGR, we want to reassure all applicants that roles linked to Mole Valley District Council will continue beyond the transition period and arrangements are in place to ensure that staff will transfer on existing terms and conditions to the new East Surrey Council.
How to apply
CV and supporting statement - Click Apply Online, complete the short application form and upload your up to date CV along with a supporting statement, to let us know how you meet the essential skills and experience of the job description and person specification.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn.
High volume recruitment
We may close this advert early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. – optional for high volume roles.
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