Job Ref: KGH12012
Branch: Holiday Inn Ipswich-Orwell
Location: Holiday Inn Ipswich-Orwell, Ipswich
Salary/Benefits: £12.71 per hour plus benefits and monthly service charge
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 15/07/2026
Closing date: 29/07/2026
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
Other businesses may call this role Receptionist, Food Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.
This role reports directly to the Guest Service Manager.
What you’ll do
- Deliver excellent service across the restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for
- A genuine passion for people and hospitality. Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.
We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [email protected] - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.
Learn more about who we are and what drives us at www.kewgreenhotels.com.
A comfortable Ipswich Hotel with a restaurant and conference facilities. Just off the A14, Holiday Inn Ipswich-Orwell is right next to the Ransomes Europark buiness park. We're only a 15-minute drive from Ipswich town centre, and buses run from outside the Hotel. Ipswich station offers direct trains into London. Our versatile meeting rooms can cater for up to 160 guests and our dedicated conference host can help take care of all the details. We're also a licensed wedding venue, with packages for all budgets. Head by to the neat by Christchurch Mansion to admire works artists Constable and Gainsborough in it's Wolsey Art Gallery, or visit Ipswich Waterfront for bistro dining and boat trips on the river Orwell. The seaside town of Aldeburgh and the Sutton Hoo Anglo-Saxon burial site are both with half an hour by car. At this Hotel you can enjoy: Free WiFi, free on site parking, kids stay and eat free! Our confortably furnished rooms all come with pillow menus and Smart TVs. Start your day with a full English breakfast buffet, and dine on international dishes in the Priory Restaurant. Keep fit in the mini gym or head to nearby David Llyod Ipswich to swim laps, play tennis or unwind in the spa. After a busy day, relax with a pint in the lounge or our leafy garden.
