Job Ref: NOB1522
Branch: Aethos London Shoreditch
Location: Head Office, London (Central)
Salary/Benefits: Competitive salary and excellent benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 13/07/2026
Closing date: 24/08/2026
ABOUT AETHOS
Aethos is a collection of thoughtfully designed luxury lifestyle hotels rooted in authenticity, creativity, and a strong sense of place. Each property reflects its surroundings through soulful design, curated experiences, and a warm, human approach to service.
We create environments where people feel genuinely welcomed and able to be themselves, places that balance comfort, style, wellbeing, and meaningful connection.
Our culture is values driven and built on authenticity, human connection, and a deep sense of belonging. We champion collaboration, curiosity, wellness, and ownership, creating an environment where guests and team members feel supported, respected, and genuinely cared for. Our people bring warmth, attentiveness, and individuality to everything they do, shaping thoughtful and memorable experiences.
ROLE PURPOSE
The Food Beverage Supervisor is responsible for the day-to-day supervision of the Café, Members Lounge, and Breakfast operations. This is a hands-on leadership role, ensuring exceptional guest and member experiences, maintaining brand standards, and supporting the development of the front-of-house team.
The Supervisor leads by example on the floor, ensuring smooth service, operational excellence, and a warm, personalised approach that reflects the Aethos philosophy.
KEY RESPONSIBILITIES
Responsibilities may include, but are not limited to:
- Deliver exceptional, personalised service to hotel guests, members, and café visitors.
- Create a welcoming and engaging atmosphere throughout breakfast and all-day café operations.
- Handle guest feedback and service recovery promptly and professionally.
- Operational Leadership
- Supervise the daily operation of the Café, Members Lounge, and Breakfast service.
- Monitor service flow, table management, and cleanliness throughout service.
- Ensure all opening, closing, and cash handling procedures are completed accurately.
- Support the delivery of member events and special activations within the café space.
- Team Leadership
- Lead, motivate, and coach the front-of-house team to deliver consistently high standards.
- Train new colleagues on service standards, menu knowledge, and Aethos values.
- Promote teamwork and maintain a positive working environment.
- Food Beverage Standards
- Ensure food and beverage presentation meets brand expectations.
- Drive upselling opportunities while maintaining a genuine and personalised approach.
- Ensure compliance with food hygiene, health safety, and licensing regulations.
- Maintain high standards of cleanliness across all guest-facing areas.
- Complete daily operational and HACCP checks.
- Report maintenance issues and follow up to resolution.
- Support the achievement of departmental revenue and guest satisfaction targets.
- Assist with stock control, ordering, and inventory counts
- Help identify opportunities to improve operational efficiency and enhance the guest experience.
ABOUT YOU
- Previous supervisory experience within a luxury hotel, restaurant, members club, or premium café.
- Passion for hospitality and delivering exceptional guest experiences.
- Strong leadership, communication, and organisational skills.
- Ability to remain calm and lead effectively during busy service periods.
- Excellent attention to detail and high personal presentation standards.
- A proactive, hands-on approach with a positive attitude.
- Flexibility to work early mornings, evenings, weekends, and public holidays.
- Knowledge of food safety and licensing regulations.
If you pride yourself on working ethically, with integrity and have a passion for making things happen then please apply today!
All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required.
