About the Role
We are seeking a dedicated Learning Support Officer to support learners aged 16–18 within our Study Programme team. You will provide academic, pastoral and wellbeing support to help learners overcome barriers, stay engaged and achieve positive outcomes to reach their full potential. The anticipated start date is late August 2026.
Working closely with teaching staff, support teams, parents/carers and external agencies, you will deliver tailored support that promotes inclusion, independence and learner success. This is a rewarding opportunity to make a meaningful difference in young people’s lives within a supportive and inclusive environment. We welcome applications from candidates across London, Essex and Kent. You will be primarily based at Medway Adult Education, Community Hub, Eastgate, Rochester ME1 1EW, with additional duties supporting the Gravesend Town Centre cohort as required to meet business needs.
About Us
We are a family-run independent training provider dedicated to delivering safe, inclusive and high-quality learning experiences. Our programmes support learners to progress in education, work and life. We are proud to be rated Outstanding by Ofsted and hold accreditations from the Good Work Standard and Mindful Employer. We offer a welcoming culture where staff feel supported, valued and able to develop professionally.
What You’ll Do
- Support learner inductions, onboarding, and first-day engagement
- Maintain accurate learner records, including updates on OneFile and internal systems
- Provide in-class support to help learners stay focused, motivated, and engaged
- Adapt learning materials to meet individual needs and learning styles
- Support learners with study skills, time management, and independent learning
- Promote confidence, wellbeing, attendance, punctuality, and positive behaviour
- Identify barriers to learning and coordinate appropriate interventions
- Signpost learners to internal and external support services, including financial or wellbeing support
- Work collaboratively with teachers, SENCOs, pastoral teams, and external professionals
- Liaise with parents/carers where appropriate to support learner progress
- Support safeguarding, welfare, British Values, and personal development activities
- Monitor learner progress and contribute to intervention plans to keep students on track
- Attend meetings, case reviews, and training sessions as required
- Contribute to continuous improvement and maintain high standards of learner support
- Carry out additional duties appropriate to the role
What We're Looking For
About you:
You will be passionate about supporting young people and committed to creating an inclusive learning environment. You will build positive relationships, communicate effectively, and work confidently both independently and as part of a team.
Essential
- Experience working with young people aged 16–18 in an education or support setting
- Strong communication and interpersonal skills
- Minimum Level 2 English and Maths
- Commitment to safeguarding and learner welfare
- Ability to build professional relationships with learners and colleagues
- Organised, flexible, and solutions-focused approach
- Ability to manage competing priorities and work collaboratively
Desirable
- Level 3 Award in Teaching and Learning or equivalent teaching qualification
- CAVA or assessing qualification
- Experience supporting learners with EHCPs or additional needs
Training will be provided where required. The role is subject to a DBS check, qualification verification and online screening as part of our safer recruitment process. If you require any adjustments during the recruitment process, please let us know—we are happy to support you.
Why Join Us?
- Work in a supportive, inclusive and values-driven family run company
- Be part of a team that is passionate about learner success
- Access ongoing CPD and development opportunities
- Contribute to high-quality provision recognised as Outstanding by Ofsted
Our Commitment to Inclusion and Safeguarding
We are committed to building a diverse team and we’re working hard to ensure the organisation is a truly inclusive place to work. We welcome applications from all backgrounds, particularly those underrepresented. We take our safeguarding responsibilities seriously and expect all staff to share our commitment to protecting children and vulnerable adults.
Due to application volumes, we may not respond to all applicants. If you do not hear from us, please assume you have not been shortlisted.
Pay: £24,500.00-£27,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Employee mentoring programme
Work Location: In person
