Senior Operations Manager
Location: Maidstone, Kent
Salary: Competitive, dependent on experience
Employment Type: Permanent, Full-Time, onsite
Reports to: CEO
About Quantum Intelligence Partners
Quantum Intelligence Partners is a specialist technology recruitment, managed services and staff augmentation business, connecting organisations with skilled professionals and flexible workforce solutions across the technology sector.
We build long-term partnerships with clients and consultants, combining market knowledge, high-quality delivery and exceptional service. As the business grows, we're investing in the people, processes and technology needed to scale effectively.
The Role
We are seeking an experienced Senior Operations Manager to work closely with the Executive Leadership Team, taking ownership of day-to-day operational performance across recruitment operations, managed services and staff augmentation. This is a senior, hands-on role bringing structure, accountability and efficiency to the business, including identifying where technology and automation can streamline processes and improve productivity.
Key Responsibilities
- Work with the Executive Leadership Team to implement operational strategy and business priorities.
- Take ownership of day-to-day operations, freeing the Executive Leadership Team to focus on strategy, growth and key client relationships.
- Oversee recruitment operations, managed services delivery and staff augmentation.
- Develop and continuously improve operational processes, systems and workflows.
- Identify and implement AI and automation tools to improve efficiency, reduce administration and support recruitment, compliance and reporting.
- Establish operational KPIs and provide regular management reporting.
- Ensure effective delivery of client requirements and service commitments.
- Oversee candidate and consultant onboarding, compliance and deployment.
- Support mobilisation and ongoing delivery of managed service contracts.
- Coordinate and manage staff augmentation assignments.
- Work closely with the recruitment team to ensure commercial opportunities are operationally deliverable.
- Maintain high standards of client, candidate and consultant service.
- Ensure effective use of the CRM, recruitment technology and operational systems, and maintain high standards of data quality and reporting.
- Identify operational risks and implement appropriate processes and controls.
- Take ownership of the end-to-end contract lifecycle, including drafting, reviewing, negotiating and managing client agreements, managed service agreements, statements of work, supplier contracts and consultant/candidate terms, escalating to external legal counsel for complex or high-risk matters.
- Ensure contractual and regulatory compliance across client, supplier and consultant relationships, including employment status (IR35), data protection (UK GDPR) and other staffing-sector regulatory requirements.
- Manage relationships with key suppliers and external service providers.
- Support business planning, budgeting and operational decision-making.
- Build scalable, technology-enabled operational infrastructure to support continued growth.
What We're Looking For
- 15+ years' proven experience in a senior operations, legal or compliance leadership role.
- Experience within recruitment, staffing, managed services, professional services or technology consulting.
- Master's degree in Law (LLM or equivalent), with 15+ years' post-qualification experience spanning legal, compliance and commercial contract management.
- Strong understanding of recruitment operations and staff augmentation models.
- Experience supporting or delivering managed service solutions.
- Strong commercial awareness and understanding of how operations drive business growth and profitability.
- Strong legal and compliance background, with substantial experience drafting, reviewing and negotiating commercial contracts, including client agreements, MSAs/SOWs and supplier terms, and sound working knowledge of IR35 and related employment status considerations, ideally within recruitment, staffing or managed services.
- Good working knowledge of AI, automation and emerging technologies, with the ability to identify practical operational applications.
- Excellent organisational, problem-solving and decision-making skills.
- Confident working directly with senior stakeholders and leadership.
- Ability to take ownership and operate with a high degree of autonomy.
- Strong process improvement and operational management capabilities.
- Excellent communication and stakeholder management skills.
- Comfortable operating in a fast-paced, entrepreneurial, growing business.
Why Join Quantum Intelligence Partners?
This is an opportunity to join at an important stage of growth and have a direct impact on how the business develops. Working closely with the Executive Leadership Team, you'll have the autonomy to shape operational processes and help introduce new ways of working. For an ambitious, commercially minded operations professional, this role offers significant responsibility, visibility and the opportunity to grow alongside the business.
Pay: £55,000.00-£65,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Pay rise
- Private medical insurance
- Sick pay
Work Location: In person
