Customer Service Advisor (In House Telephone based role)
Please provide an up to date CV with a covering letter briefly explaining why you would be suited to this role eg// experience, skills, transferable skills
(Previous applicants need not apply)
Providing outstanding customer service on behalf of a fast growing family business based in Belbroughton, Stourbridge.
Dealing with Customers, Service Agents, Distributors and Third Party Clients quickly and efficiently on a daily basis handling general enquiries via telephone, email and through the web online form.
Interacting with customers and providing quotes for repairs, service and warranty validation
Establishing faults with consumers to determine appropriate action.
Handling outbound customer enquiries to confirm quotes and complete payments.
Ordering replacement parts/spares through in house software and allocating the appropriate engineers for site visits.
Effectively responding to enquiries, accurately entering data and validating information
General follow up activity and administration tasks as and when required
Essential Requirements:
Excellent telephone manner
Able to communicate effectively across all levels
Accuracy and attention to detail skills
Self motivated, resilient and able to use own initiative
Problem solving and providing solutions
A positive outlook and willing to rise to the challenge
Basic computer skills an advantage
In-house software training provided
This is an office based role, working 9-5 Monday to Friday and is a permanent role with an immediate start for the right candidate.
Job Types: Permanent, Full-time
Pay: From £12.71 per hour
Work Location: In person
