About the Role
NAAM GCC Client and Market Solutions Ltd is seeking an experienced and commercially focused Senior Key Account Manager to manage and develop relationships with strategically important clients.
The successful candidate will take ownership of a portfolio of key accounts, identify opportunities for growth, coordinate the delivery of client solutions, and ensure consistently high standards of service. You will work closely with commercial, operational, marketing, and delivery teams to translate client requirements into clear actions and measurable results.
This role is suited to a senior account management professional with a strong background in client retention, revenue growth, stakeholder management, and business development.
Key Responsibilities
- Manage and develop a portfolio of high-value and strategically important client accounts
- Build trusted relationships with senior client stakeholders and decision-makers
- Understand each client’s business priorities, commercial objectives, and service requirements
- Create and maintain strategic account plans
- Identify opportunities for renewals, cross-selling, upselling, and account expansion
- Lead regular client meetings, business reviews, and performance discussions
- Coordinate internal teams to ensure the successful delivery of agreed services
- Monitor service quality, client satisfaction, contractual commitments, and key performance indicators
- Prepare commercial proposals, presentations, quotations, and account development plans
- Negotiate contract renewals, pricing arrangements, and service terms
- Track account revenue, profitability, pipeline activity, and growth forecasts
- Resolve escalated client concerns in a timely and professional manner
- Identify account risks and implement appropriate retention strategies
- Maintain accurate client records, opportunities, and activities within the CRM system
- Work with marketing and business development teams on targeted client initiatives
- Provide regular account performance reports to senior management
- Support onboarding and implementation activities for new strategic clients
- Gather client feedback and recommend improvements to services and processes
- Represent the company at meetings, networking events, and industry functions
- Mentor junior account management or client services colleagues when required
Qualifications and Experience
- Degree in Business, Marketing, Communications, Management, or a related discipline
- At least 5 years of experience in key account management, client relationship management, or business development
- Proven experience managing high-value or complex client accounts
- Strong record of retaining clients and achieving account growth targets
- Experience preparing commercial proposals and negotiating contracts
- Strong understanding of account planning, revenue forecasting, and pipeline management
- Experience working with cross-functional teams
- Proficiency in CRM systems and Microsoft Office or Google Workspace
- Excellent written and verbal communication skills
- Strong presentation, negotiation, and stakeholder management abilities
- Ability to manage several client accounts and priorities simultaneously
- Professional fluency in English
Desirable Experience
- Experience working with clients across the GCC, Middle East, or international markets
- Knowledge of consulting, business services, market-entry support, or professional services
- Experience managing regional or multinational client accounts
- Familiarity with Salesforce, HubSpot, Microsoft Dynamics, or similar CRM platforms
- Experience working in a target-driven commercial environment
- Knowledge of procurement processes and formal tender submissions
- Additional language skills, particularly Arabic, are advantageous
Pay: £45,000.00-£62,000.00 per year
Benefits:
Work Location: In person
