Who are we?
At Habitat First Group, we design and build award-winning holiday home communities that blend luxury living with ecological responsibility.
Founded on the principles of community, ecology, and architecture, we offer families a safe and inspiring space to reconnect with nature.
From our pioneering Lower Mill Estate in the Cotswolds to Silverlake in Dorset, our developments are crafted to nurture wellbeing and environmental stewardship.
We believe in creating habitats where people and wildlife thrive together - places that offer freedom, comfort, and a deep connection to the outdoors.
About the role
This is a casual, as-and-when required position working at our Silverlake site.
What can we offer you?
· Access to Estate Facilities
Enjoy use of our swimming pool, gym, lakes, free equipment hire, and discounted spa sessions (subject to availability).
· Family-Friendly Policies
Enhanced maternity, paternity, adoption, shared parental and neonatal care pay to support you and your family.
· Mental Health & Wellbeing Programme
Resources and support to help you thrive both personally and professionally.
· Training & Qualifications
We invest in your growth with access to role-specific training, professional development opportunities, and support for relevant qualifications
· Employee Assistance Programme
Confidential support for personal or work-related challenges.
· NHS Top-Up Scheme
Contributions toward dental care, prescriptions, hospital parking, and more.
· Reward & Recognition Schemes
Celebrate achievements and milestones with meaningful recognition.
· Discounted Shopping & Benefits Platform
Including cycle-to-work scheme and other exclusive offers.
· Access to Electric Car Scheme
Supporting sustainable travel choices.
· Eye Check & Flu Vaccine Vouchers
Helping you stay healthy and well throughout the year
What you’ll be doing:
· Ensuring that customers are given diligent safety briefings before their hire period.
· Answering inquiries from guests about appropriate equipment for them.
· Prepare welcome packs, keys, and relevant property and estate information.
- Act as the main contact point for guest queries, requests, and service needs during their stay.
- Handle any complaints or issues with urgency, escalating to relevant departments where needed.
- Carry out pre-arrival inspections to ensure properties are fully prepared to the required standards.
- Maintain daily logs of guest arrivals, departures, property issues, and service notes.
- Process incidental payments and charges (e.g. for extras, firewood, or late check-outs).
We’d love you to have:
· Clear and professional communication skills
· First Aid certificate (Desirable)
· Dependability and Initiative
Shows up consistently, takes ownership of tasks, and proactively seeks solutions without waiting to be prompted.
· Collaborative Communication
Communicates clearly and respectfully, works well with others, and contributes positively to team dynamics.
· Environmental Awareness and Values Alignment
Demonstrates a genuine passion for the environment and sustainability, aligning with the company’s mission and values.
Habitat First Group welcomes applications from candidates of all backgrounds and experience levels.
If you're interested in the role, we’d love to hear from you.
We’re happy to discuss and accommodate any reasonable adjustments you may require during the recruitment process and beyond.
If you would prefer to apply without submitting a CV, please contact us on 01285 863289 for Lower Mill Estate or 01305 853490 for Silverlake, Dorset, and we’ll be happy to explore alternative options with you.
Habitat First Group is proud to be a Disability Confident employer.
Pay: £10.30-£12.71 per hour
Benefits:
- Health & wellbeing programme
- On-site gym
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
