Job Introduction
Pinnacle Group are looking for an experienced Lettings Officer to join our Partnerships Operations team within the Homes Division. Supporting the management of multi-tenure property portfolios and leading on all lettings administration functions, this role will be responsible for managing the end-to-end lettings process, progressing applications through referencing and affordability checks, coordinating tenancy sign-ups and move-ins, maintaining customer portals, drafting legal documentation, ensuring compliance requirements are met, and delivering a seamless customer experience throughout the resident journey. The successful candidate will work closely with residents, clients and internal teams, contributing to KPI reporting, maintaining accurate records and supporting the continued success of Pinnacle’s housing operations.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have previous experience within a lettings, housing or property management environment and possess excellent administrative, organisational and customer service skills. They will be highly organised, able to manage multiple priorities and deadlines, and capable of working both independently and as part of a wider team. Strong attention to detail, excellent written and verbal communication skills, and a proactive approach to problem-solving are essential. Candidates should also be confident using Microsoft Office applications and housing management, CRM or lettings systems, with the ability to thrive in a fast-paced and ever-changing environment.
This is a 6-month fixed term contract working remotely.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities will include:
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Manage lettings process on multi tenure properties using choice-based lettings systems, CRM and referencing systems.
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Progress applications through affordability assessments and referencing. Ensuring applicants are kept updated throughout their application journey.
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Coordinating move in appointments and arranging sign up of tenancies. To work alongside our income team to take rent in advance payments and ensuring compliance documents are issued/registered accurately and within correct time frames.
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Lead and manage the administration of the client's customer portal and responding to applicant queries. Ensuring high quality responses are provided to Customers and the clients systems are kept fully updated.
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Ensure all affordable and social tenancies are logged on CORE in a timely manner to meet compliance requirements.
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Drafting addendums, pet licences, parking agreements and various other legal documentation.
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Ensuring invoices are checked for completion and paid in a timely manner.
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Ensure excellent customer service is at the forefront of all interactions and assist with successfully onboarding residents to their new homes.
Key Requirements:
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Previous experience within a lettings, housing or property management environment, with a strong understanding of tenancy administration and housing processes.
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Excellent administrative, organisational and communication skills, with the ability to manage multiple deadlines and priorities effectively.
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Strong attention to detail and ability to accurately complete a wide range of housing management and administrative tasks.
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Customer-focused approach with the ability to build positive relationships and deliver excellent service in a fast-paced and ever-changing environment.
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Proficient IT skills, including Microsoft Word, Excel and relevant housing, lettings or CRM systems, supported by a minimum of 5 GCSEs (including English and Maths) and 3 A-Levels or equivalent Level 3 qualification.
Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
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Maternity/paternity packages
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Flexible Working Arrangements
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Life Assurance
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Enhanced Pension Scheme
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Additional Annual Leave
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Private Medical Insurance
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Cycle to Work Scheme
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Employee Assistance Programme
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Retail Discounts
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Childcare Assistance
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Season Ticket Loans
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Sick Pay Schemes
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Personal Development Plans
