Proud to serve. Proud to keep justice going.
Our Team Leaders in HMCTS National Services play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You will be responsible for making sure your team deliver business objectives through providing excellent administrative support and customer service to service users and key stakeholders.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice.
National Services provides centralised support through Courts and Tribunals Service Centres, Business Centres and Enforcement Offices. We handle case administration, customer queries by phone, email, and webchat and enable self-service in our digital services.
About your role
The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. Its rewarding, challenging, and essential to our success. Were looking for managers who can drive strong performance, manage attendance effectively, and champion reward and recognition.
You will be part of the management team in Enforcement Cash at Swindon Magistrates Court. The Enforcement Team ensures convicted parties comply with fines and other financial penalties imposed by the Courts.
As an effective Team Leader, you recognise the importance of the teams overall wellbeing and can motivate them to succeed. You will create a sense of purpose, recognising successes and managing performance to deliver results and achieve key performance outcomes, ensuring exceptional service for every user.
Please refer to the role profile attachment to understand more about this key leadership position.
Essential knowledge, skills and experience
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Ability to lead, motivate, coach and develop others to have the skills, confidence and experience to thrive in their role.
- Strong organisational skills to prioritise, plan, allocate and manage work to deliver outstanding service.
- Excellent communication skills. Able to establish and maintain trusted relationships with a wide range of internal and external stakeholders.
- Able to manage difficult and challenging situations and resolve problems swiftly and professionally.
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Confident in analysing data to make informed decisions to improve and maintain performance.
- Ability to use IT and learn new systems.
Lead criterion at application stage: Statement of Suitability
A sift based on the statement of suitability may be held if a large number of applications are received.
Your development
Our HMCTS Leadership Development offer will build your confidence and capability as a leader. From bite-sized learning and interactive workshops to deeper insights through our Accountability & Decision-Making framework, well equip you to lead with impact, inspire your teams, and drive performance across the organisation.
If you are interested in developing your career in a role with real purpose, apply today.
Further details:
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Standard full time working hours are 37 hours per week Monday - Friday. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy. A minimum of 30 hours per week is required for this role and unfortunately, we cannot accommodate a non-working day on a Monday or a Friday.
Skilled Worker Visa
From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
Occasional travel to other courts
For this post, occasional travel may be required for cover when needed.
