B+B Belgravia is a small boutique hotel with 26 bedrooms situated in the upbeat and popular area of Belgravia in Central London.
We are seeking a dynamic, customer focussed and experienced Hotel Duty Manager to oversee the daily operations and to deliver exceptional guest experiences. The Duty Manager will be responsible for maintaining high standards of customer service, managing staff, resolving guest issues, and ensuring the smooth operation of all departments.
Key Responsibilities:
Supervise and coordinate hotel operations during assigned shifts, particularly Housekeeping and Breakfast service to ensure an efficient, effective and smooth operation at all times
Be the hub of communication within the hotel ensuring that all maintaince issues are being attended to prior to guest arrival
Monitor and manage guest satisfaction by engaging with guests on arrival, departure or throughout their stay addressing any concerns and complaints
Be the liaision for the guest prior to arrival ensuring that all customer communication is attended to and memorable experiences are created
Maintain inventory levels and oversee procurement of supplies
Handle cash and billing procedures accurately and securely and assist with month end procedures/reports
Ensure compliance with health, safety, and security regulations
Act as the point of contact for emergencies and resolve any issues that may arise during shifts
Maximising revenue opportunities where possible by upselling in all areas of the hotel
Position is full-time
The successful candidate must have the right to work in the UK as no sponsorship can be provided.
Job Types: Full-time, Permanent
Pay: From £27,352.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Ability to commute/relocate:
- London SW1W 9QD: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Hotel Reception: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
