The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Guest Services Agent to join our talented Langham Service team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.
In the role of Guest Services Agent, your key focus will be to:
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take In-Room Dining orders from all in house guests.
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take restaurant bookings by using the Seven Rooms system for our Palm Court, Artesian Bar and The Wigmore Tavern.
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take and transfer any external calls that are coming in.
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assist with handling of all emails that come to the hotel’s generic email address.
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ensure all wake up calls are logged, handled speedily and to Langham Brand Standards.
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log and process all guest requests (i.e. extra towels, engineering issues etc.) by use of a GEMs system
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troubleshoot guest internet issues, utilising support help line when needed.
ABOUT YOU
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excellent customer service skills and a real understanding of 5* luxury environment service requirements
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excellent communication skills, in English language, both written and verbal
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knowledge of a foreign language (advantageous)
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immaculate personal presentation
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a pro-active approach to guests and duties
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great attention to detail
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previous use of Infrasys, Seven Rooms, HotSOS and Shiji systems is an advantage
