E-Commerce Retail Assistant
Job Type: Part-time, 15 hours per week, across 6 days (flexible schedule)
Location: Ecommerce Hub (above Stafford 2 store), 2-4 Princes Street, Stafford, ST16 2BN
Salary: £9,941.60 actual per annum (15 hours),
£24,854 per annum (Full time equivalent)
Application deadline: 27th July 2026, however may close earlier if over subscribed
Telephone Interview date: 6th August 2026
Face-to-Face Interview date: 13th August 2026
Are you a highly motivated, dynamic, retail focused individual with a strong flair for fashion and merchandising?
About us
We are Katharine House Hospice, and we’re dedicated to providing compassionate care to people in our community affected by progressive illnesses. Everyone here plays an integral role in making this possible.
We value people – so much so, it’s one of our three key values as a charity.
The role
We’re looking for a creative and driven Ecommerce Retail Assistant to join our growing team. This role is perfect for someone passionate about online retail, social media, and engaging customers through innovative channels—particularly live selling.
You’ll play a key role in supporting our ecommerce operations while helping us grow our presence across social platforms such as Instagram, TikTok, and Facebook. If you love being on camera, spotting trends, and connecting with customers in real-time, this could be the ideal opportunity.
Key Responsibilities
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Support day-to-day ecommerce operations (product uploads, stock updates, order processing)
- Create and schedule engaging content across social media platforms
- Assist in planning and delivering live selling sessions (e.g. TikTok Live, Instagram Live)
- Present products confidently during live sessions (or develop toward presenting)
- Engage with customers through comments, messages, and live chats
- Monitor social media performance and suggest ideas to improve reach and engagement
- Help maintain a consistent brand voice and visual identity online
- Stay up to date with ecommerce and social media trends
About You
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A strong interest in fashion/retail/ecommerce (adapt as needed)
- Confident using social media platforms (especially Instagram, TikTok, Facebook)
- Comfortable being on camera or willing to develop this skill
- Creative, enthusiastic, and full of ideas
- Strong communication and customer service skills
- Highly organised and able to manage time effectively across a multi-day part-time schedule
- Previous retail or ecommerce experience is desirable but not essential
- Experience or interest in live selling or livestreaming is a big plus
What we offer
33 days per annum, which includes bank holidays (pro rata for part time), increasing after five and 10 years’ service.
We match contributions up to 7% to a Aegon scheme. If you’re currently contributing to the NHS pension scheme you can continue to do so.
Reassurance should the worst happen. 2 x salary to your family.
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Employee assistance programme Providing support for your wellbeing.
- Training and development opportunities Continuous learning and professional growth.
- Occupational sick pay Support during times of illness.
- Healthcare cash benefit plan Contributory plan to help cover health-related expenses.
Join us and make a difference
If you’re passionate about people and want to contribute to a mission that matters, we’d love to hear from you. Apply now and help us continue to provide exceptional care and support to those who need it most.
If you’d like to know more about this role, without commitment, please contact the HR Department on 01785 218257.
How to apply –
Please submit your CV and a brief covering letter outlining your ecommerce experience, including any experience with eBay, Vinted, Depop, or live selling platforms.
We look forward to hearing from you.
Closing date: 27th July 2026, however may close earlier if over subscribed
Internal applicants should apply via an expression of interest outlining the reasons for your interest and detailing any relevant experience.
Mission
“We help local adults with complex, progressive illnesses from diagnosis to the end of life through free, high quality, specialist palliative care, advice and guidance, and we support those close to them.”
Purpose and impact
Katharine House Hospice provides all its services free of charge to patients and their families. In order to do this funds need to be raised, Katharine House Retail is key to this, maximising the funds it can raise through the sale of donated items and other merchandising.
Part of the team
We are looking for a proactive and detail-oriented Ecommerce Retail Assistant with hands-on experience in managing social media platforms. You will support the day-to-day running of our online store while driving brand engagement and growth through effective social media activity.
This is a dynamic role combining ecommerce operations, customer service, and digital marketing.
Core Responsibilities
Key Area - Responsibilities & Outputs
Ecommerce Operations
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Manage and update product listings across ecommerce platforms (e.g., Shopify, WooCommerce, Amazon, eBay)
- Ensure accurate product descriptions, pricing, and inventory levels
- Process online orders, returns, and exchanges efficiently
- Monitor stock levels and coordinate with internal teams to maintain availability
- Assist in launching new products and seasonal campaigns
Social Media Management
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Plan, create, and schedule engaging content across platforms (e.g., Instagram, Facebook, TikTok, Pinterest)
- Monitor social media channels and respond to customer enquiries and comments
- Track performance metrics (engagement, reach, conversions) and suggest improvements
- Support influencer collaborations and marketing campaigns
- Maintain brand voice and consistency across all digital channels
- Handle customer queries via email, chat, and social media
Customer Service
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Resolve issues promptly to ensure a positive customer experience
- Collect and report customer feedback to improve service and product offerings
Administration & Marketing Support
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Assist with digital marketing campaigns (email marketing, promotions, sales events)
- Support website updates and basic content management
- Analyse ecommerce and social media data to identify trends and opportunities
Skills Requirements
Essential
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Previous experience in ecommerce, retail, or online sales support
- Proven experience managing social media platforms for a business
- Strong written communication skills with an eye for engaging content
- Good understanding of ecommerce platforms and tools
- Excellent organisational skills and attention to detail
- Customer-focused mindset
Desirable
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Experience with tools such as Shopify, Canva, Meta Business Suite, Hootsuite or similar
- Basic knowledge of SEO and digital marketing
- Familiarity with analytics tools (Google Analytics, social insights)
- Experience with photography or product styling
Personal Attributes
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Creative and proactive
- Able to multitask and meet deadlines
- Strong team player with a positive attitude
- Passion for ecommerce, retail, and digital marketing trends
What Success Looks Like
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Increased online sales and improved conversion rates
- Accurate and engaging product content
- Seamless customer journey and reduced site issues
- Strong campaign execution and measurable results
General Induction Requirements
To attend an Induction Training Course held at the Hospice.
Post Holder Specific Training Requirements.
To attend any training courses relating to the development of this position.
To attend all statutory training.
To wear all statutory PPE.
Smoking
Katharine House operates a no smoking policy for all premises.
Smoking is not permitted in Katharine House vehicles at any time.
Job Revision
The post holder should be aware that this job description is expected to alter at review meetings. As the Organisation develops the job description will change to reflect the needs of the business.
PERSON SPECIFICATION – Online Retail Assistant
Qualifications
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Good Basic Education - Desirable
Experience
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Retail background - Desirable
- Flexible approach to work - Essential
- Working/volunteering in the charitable sector - Desirable
- Experience with online retail platforms - Desirable
Skills and attributes
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Organisational skills - Desirable
- Able to communicate with others - Essential
- Able to liaise effectively - Essential
- Able to multi task - Essential
- Able to work to deadlines - Essential
- Self-motivated - Essential
- Attention to detail - Essential
Other
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Flexible attitude - Essential
- Positive attitude - Essential
- Team Player - Essential
- Good interpersonal skills - Essential
- Pride in your work - Essential
- Own transport - Desirable
Katharine House Hospice’s aim is to enable people with incurable illnesses to live life as fully as possible and make the most of the time that they have, as well as supporting their loved ones. Our care is free and provided where and when it is needed most – in the community, at home, or at our hospice.
