Customer Supply Chain Apprentice - Bury, Manchester
Salary: £26,250 per annum | Start Date: 7th September 2026 | Duration: 18 months (Level 3 Qualification)
Hello, we’re L’Oréal, We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.
A Day in the Life As a Customer Care Apprentice reporting to the Customer Care Manager, you will ensure our products reach customers seamlessly. You will:
- Order Management: Process customer orders and credits; resolve errors to ensure on-time delivery.
- Customer Relations: Manage queries and disputes, collaborating with internal teams to resolve them.
- Collaboration: Coordinate information between Customer Care, Customer Supply Chain, and the Distribution Centre.
We Are Looking For An analytical, proactive collaborator with high attention to detail. Key skills from our [1] L'Oréal Skills Library:
- Customer Care Management & order processing.
- Problem Solving & query resolution.
- Effective Communication with stakeholders.
- Attention to Detail & accuracy.
- Eligibility: No prior degree; GCSE English & Maths (Grade C/4+); BBC at A-Level (or equivalent).
What’s In It For You
- A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)
- Real responsibility from day 1, there’s no sitting on the side-lines at L’Oréal
- An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
- A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference
Who We Are Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming; fuelled by data, tech, innovation, and science. Together, we tackle big challenges while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Our daring Operations team of thousands of exceptional minds don’t just work on complex challenges; They help create sustainable and inclusive beauty alongside our partners by crafting, innovating, sourcing, producing, and delivering millions of products and services that touch every corner of the globe.
We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.
Want to discover more about L’Oréal Careers? Get the insider tips from L’Oréal recruiters on TikTok @LorealGroupe!
References
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1. https://loreal.sharepoint.com/sites/OneEmailing/Videos/Videos/L%27Or%c3%a9al%20Skills%20Library.pdf?ga=1
