Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.
Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.
Provide a professional, welcoming and well-run front-of-house service for the Leeds office, acting as the first point of contact for visitors, customers, suppliers and colleagues in person, by telephone and online. The role keeps day-to-day office operations running smoothly, including meeting rooms, refreshments, post, supplies, travel bookings and purchase orders, and supports the Facilities team with planned and reactive building activity. This is an individual contributor role focused on service quality, accurate administration, office readiness and a consistently positive first impression of Klipboard.
Key Responsibilities:
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Take ownership of application incidents and problems, ensuring timely investigation, resolution, and communication while maintaining agreed service levels.
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Manage, prioritise, and progress assigned support cases, ensuring incidents are resolved efficiently and within service level agreements.
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Investigate application issues to identify root causes and symptoms, implementing effective solutions and workarounds to minimise customer impact.
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Escalate complex issues where appropriate and collaborate with senior team members to achieve timely resolution.
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Maintain accurate and up-to-date incident records within the IT Service Management (ITSM) system, ensuring all actions and resolutions are properly documented.
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Provide technical support across Klipboard applications and supporting databases, diagnosing and resolving software-related issues.
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Apply technical expertise, structured investigation techniques, and ITIL service management practices to deliver effective and sustainable solutions.
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Continuously develop and maintain knowledge of Klipboard products, systems, applications, and support processes.
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Adhere to established Software Support procedures, standards, and service level agreements in all support activities.
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Identify and appropriately manage requests falling outside standard support services, including change requests, modifications, and chargeable support activities.
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Provide customers with clear, professional, and regular updates on the status and progress of incidents and problem resolution.
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Handle customer complaints and escalations professionally, ensuring customer needs are met and business objectives are supported.
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Create, maintain, and contribute to knowledge articles and support documentation for internal teams and customers.
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Escalate sensitive or high-impact customer issues promptly to management or relevant stakeholders when required.
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Collaborate effectively with support colleagues and cross-functional teams to deliver a prompt, efficient, and professional customer experience.
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Identify opportunities for continuous improvement and contribute recommendations to enhance support processes, procedures, and service delivery.
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Participate in support rota requirements and provide support coverage as required by operational needs.
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Assist with project, integration, and delivery activities as required to support broader business and customer objectives.
Skills, Knowledge and Experience:
Required Qualifications and Experience
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Experience in a reception, front of house, office administration or customer-facing support role.
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Confident and professional written and verbal communication skills with people at all levels.
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Strong organisation and prioritisation skills, with the ability to manage competing demands calmly.
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Accuracy and attention to detail in administration, records and document preparation.
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Ability to work independently, using judgement on when to escalate.
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Working proficiency with Microsoft Office applications.
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Discretion when handling confidential or sensitive information.
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Equivalent experience will be considered in place of formal qualifications.
Preferred Qualifications and Experience
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Experience of office or facilities coordination, including contractor and supplier liaison.
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Experience using a corporate travel booking platform, purchase order system or facilities helpdesk tool.
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Experience supporting internal events or meetings, including catering coordination.
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Awareness of health, safety and security procedures in an office environment, such as fire marshal or first aid training.
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Experience using digital or AI-assisted tools to streamline administrative work.
Company Info
You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter!
Equal Opportunities
As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.
Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!
To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.
