Are you a proactive, people-focused professional who thrives in a fast-paced environment? We're looking for a Desktop Account Coordinator to join our team. You'll be the go-to person for our clients—keeping communication smooth, expectations clear, and service delivery running like clockwork.
What you’ll Be Doing
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Building and maintaining strong client relationships—be their trusted point of contact
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Reacting quickly to emergency works and ensuring timely, detailed updates are provided
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Managing service delivery in line with SLAs and contract requirements
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Keeping clients informed on progress, especially around delays or part availability
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Maintaining and updating customer portals accurately
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Supporting the wider office team with admin, mailbox management, and quote assistance
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Producing reports and assisting with contract administration
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Attending occasional client meetings to troubleshoot and offer creative solutions
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Getting stuck into ad hoc tasks to support the service team and client contracts
What You’ll Bring
Essential
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Experience using CRM systems
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Confident with Microsoft Office—especially Excel
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A solid background in customer service, ideally in a fast-moving environment
Desirable
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Experience in a service and maintenance setting
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Previous contract or account management experience
Your Strengths
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A confident communicator who puts the customer first
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Exceptionally organised with great attention to detail
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Positive, professional, and self-motivated
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A natural problem-solver who loves a challenge
#INDLP
