Job Overview
We are seeking an experienced and motivated Manager to oversee the day-to-day operations of our pub, restaurant and accomodation. The successful candidate will be responsible for delivering exceptional customer service, leading and developing the team, working alongside the duty manager you will ensure operational efficiency, managing accommodation standards and driving business performance.
Key Responsibilities
Operations Management
- Oversee the daily operation of the pub, restaurant and accommodation facilities.
- Ensure high standards of customer service are consistently maintained.
- Monitor and improve operational efficiency across all departments.
- Ensure compliance with all health safety, hygiene, and licensing regulations.
- Manage stock control, ordering and supplier relationships.
- Produce and create social media content and ensure marketing and advertising are keep to a high standard.
Experience
- Previous experience in a managerial role within the hospitality, hotel, or restaurant industry is essential.
- Strong background in bartending, kitchen operations, or food production is advantageous
- Proven track record in supervising staff and driving operational excellence
- Excellent communication skills and ability to work under pressure.
Staff Management
- Train, develop, and retain a high-performing team.
- Conduct regular staff appraisals and performance reviews.
- Use of management software to manage employee relations, disciplinary procedures and absence management.
- Foster a positive and professional working environment.
- Ensure adequate staffing levels to meet business demands.
Rota Planning
- Produce and manage weekly staff rotas to ensure effective coverage while controlling labour costs.
- Monitor staffing requirements based on seasonal demand, events and business levels.
Accommodation Management
- Oversee the management and presentation of guest accommodation.
- Ensure all rooms meet cleanliness, maintenance, and presentation and standards.
- Coordinate room availability, bookings, and guest requirements.
- Work with housekeeping and maintenance teams to promptly address issues.
Cleaning & Maintenance
- Implement and monitor cleaning schedules throughout the pub, restaurant, kitchen and events areas.
- Conduct regular inspections to ensure cleanliness and presentation standards are maintained.
- Ensure all cleaning and maintenance records and completed accurately.
Financial Management
- Manage budgets, costs, and financial performance.
- Monitor sales, labour costs, and profitability.
- Indentify opportunities to increase revenue and improve guest satisfaction.
- Prepare reports and provide updates to ownership.
Customer Experience
- Act as the primary point of contact for customer feedback and complaints.
- Ensure guests receive a welcoming and memorable experience.
- Drive customer loyalty through excellent service and community engagement.
Skills & Experience
- Previous experience in a senior management role within hospitality
- Strong leadership and people management skills.
- Excellent IT skills
- Strong organisational, communication and problem solving abilities.
- An understanding of health and safety, food safety and licensing regulations.
- Ability to work flexibly, including evenings and weekends.
- Ability to motivate and inspire teams with a proactive hands-on approach.
Offering a competitive starting salary, company pension and bonus scheme on completion of probation period.
Job Type: Full-time
Pay: From £38,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Experience:
- Supervising experience: 1 year (Preferred)
- Restaurant management: 1 year (Preferred)
- Bar management: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Management: 1 year (Preferred)
License/Certification:
- Driving Licence (Preferred)
Work Location: In person
