Join Vape Shop Outlet, a dynamic and innovative company that embraces its unique approach and consistently achieves outstanding results. As a Retail Assistant, you'll be part of an exceptional team that specializes in high-quality Electronic Cigarettes and accessories. With over 30 stores across the UK, Vape Shop Outlet is a leading company in its sector.
Are you passionate about making a difference in people's lives? As a Retail Assistant at Vape Shop Outlet, you possess exceptional skills in understanding customers' needs. Beyond being the first point of contact for customers entering the store, you are their trusted guide, offering advice, making sales, and providing assistance in setting up their new products. Your role extends beyond customer interactions to include tasks such as visual merchandising and supporting your team members. Your natural curiosity ensures you stay up-to-date with product news and company initiatives, enabling you to apply your knowledge effectively. Success in this role is measured by team and individual productivity, as well as overall store performance. Representing Vape Shop Outlet fills you with pride, and nothing brings you more satisfaction than helping customers establish long-lasting relationships with the brand.
Vape Shop Outlet is committed to delivering a truly exceptional customer experience that sets us apart from the rest. It all begins with you, as you uncover customers' needs and match them with the perfect products. With your unwavering dedication to excellent customer service, you respond promptly and warmly to their requirements. Each day presents an opportunity for you to transform every visitor into a loyal customer of Vape Shop Outlet.
Being a Retail Assistant at Vape Shop Outlet guarantees a dynamic and diverse work environment, where monotony is non-existent. Everyone here shares a clear understanding of the necessary steps to make their store thrive, and we work together to achieve success.
Key Qualifications:
- Demonstrated ability to work independently and confidently in lone working environments.
- Proven track record of delivering exceptional customer experiences in a fast-paced environment, thriving on constant personal interaction.
- Strong passion for technology and a natural aptitude for quickly learning new products and features.
- Excellent communication skills, enabling you to engage effortlessly and comfortably with both small groups and individual customers.
- Must be 18+ to apply.
Additional Requirements:
- Exceptional interpersonal skills, making you approachable, attentive, and empathetic in all customer interactions.
- Proficient phone manner, as you will be responsible for answering customer calls and addressing inquiries.
- Flexibility in your schedule, adapting to the dynamic needs of the business. Overtime may be required to cover holidays and sickness.
- Ability to work effectively both independently and as part of a team.
- Outstanding organisational skills, ensuring efficient task management and prioritisation.
- Quick learner, capable of grasping new concepts and information rapidly.
- While having an interest in Electronic Cigarettes is desirable, it is not essential, as comprehensive training will be provided.
- Must be 18+ to apply.
About the role:
- Full-time position with a commitment of 40 hours per week, spread across 5 days, including weekends (flexibility in scheduling is required).
- Competitive basic salary and an attractive bonus scheme.
- Internal induction training provided.
- Performance-related pay reviews to reward your contributions and growth.
- Continuous opportunities for training and personal development to support your professional growth.
We invite you to join us for a friendly chat and further explore this exciting opportunity.
Job Types: Full-time, Permanent
Pay: Up to £12.71 per hour
Benefits:
- Company pension
- Employee discount
Application question(s):
- What are you looking for in your next role?And What would make you want to stay somewhere long-term
- Are you at least 18 years old? (Please note that the legal requirement to sell e-cigarette products is being 18 years of age or older.)
- Can you share a quick example of when you took initiative at work?
- Are there any specific days or times within our operating hours (8am-7pm Monday to Saturday / 10am-4:30pm Sunday) that you are unable to work due to other commitments? Please let us know if you have any scheduling limitations during these hours.
Experience:
- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
