We are looking for a proactive and technically skilled Network Engineer to provide operational support for enterprise network infrastructure, including routing, switching, wireless, SD-WAN, and network security technologies. The role involves monitoring network health, handling incidents, troubleshooting connectivity issues, supporting implementations, and escalating complex issues to L2/L3 teams when required.
Key Accountabilities and Responsibilities:
- Monitor and support enterprise LAN, WAN, Wireless, and SD-WAN environments.
- Perform basic configuration, troubleshooting, and maintenance of Cisco routers and switches.
- Support Layer 2 and Layer 3 technologies including VLANs, STP/RSTP, Trunking, EtherChannel, OSPF, EIGRP, BGP (basic support)
- Carry out switch port configurations, VLAN assignments, and connectivity troubleshooting.
- Assist in network device installation, upgrades, and configuration changes.
- Wireless & SD-WAN Support
- Support Cisco Wireless infrastructure and Cisco WLC 9800 controllers.
- Monitor and troubleshoot enterprise Wi-Fi connectivity issues.
- Provide operational support for Cisco Meraki devices: MX Security Appliances, MS Switches, MR Access Points
- Assist with SD-WAN monitoring and incident resolution.
- Security & Access Control
- Assist in managing Palo Alto PA-1140 and Cisco firewall environments.
- Support firewall implementation and connectivity troubleshooting.
- Monitor and support Cisco ISE and NAC solutions.
- Assist with Zscaler ZIA and ZPA incident handling and user access issues.
- Follow security policies and procedures to maintain network compliance.
- Monitoring & Incident Management
- Monitor network infrastructure using Zabbix and other monitoring platforms.
- Perform first-level troubleshooting for network alerts and incidents.
- Handle service requests, incidents, and escalations within SLA targets.
- Participate in P2, P3, and P4 incident resolution activities.
- Escalate critical issues to L2/L3 teams with proper diagnostic information.
- Maintain incident records and update ticketing systems regularly.
- Execute approved network changes under guidance from senior engineers.
- Support patching, device upgrades, and routine maintenance activities.
- Maintain network documentation, inventory records, and standard operating procedures.
- Participate in planned maintenance and weekend activities as required.
- Work closely with Service Desk, Security, Server, Cloud, and Application teams.
- Coordinate with vendors for issue resolution and hardware replacement.
- Contribute knowledge-sharing sessions and team training initiatives.
- Strong expertise in Routing & Switching, VLANs, STP/RSTP, Trunking, EtherChannel, basic OSPF/EIGRP/BGP, Cisco Catalyst 9300 Series, Wireless & SD-WAN, Cisco WLC 9800, Cisco Enterprise Wireless, Cisco Meraki (MX, MS, MR), SD-WAN Fundamentals, Palo Alto PA-1140 Firewall, Cisco Firewalls, Cisco ISE & NAC, Zscaler ZIA/ZPA, Network Security Concepts, Monitoring & Troubleshooting tools (Zabbix, Wireshark, Nmap, Cisco Packet Tracer), Cisco Catalyst Center (DNA Center), and Network Monitoring & Reporting.
ITIL Processes:
- Incident Management
- Change Management
- Service Request Management
Required Qualifications:
- Bachelor's Degree in Computer or related field.
- 5 - 8 years of experience in Network Operations or Infrastructure Support.
- Good understanding of routing, switching, wireless, and firewall technologies.
- Experience working in an ITIL-based support environment.
- Excellent troubleshooting and communication skills.
- Ability to work in a 24x7 support environment.
- The ideal candidate should have hands-on experience with Cisco networking technologies, WLAN environments, firewalls, and network monitoring tools while working within an ITIL-driven support environment.
Preferred Certifications:
- CCNA (Preferred)
- Cisco Certified Network Associate (Wireless/Security)
- Cisco Meraki Fundamentals (Optional)
- ITIL Foundation (Optional)
Key Competencies:
This role is ideal for engineers looking to build expertise in Enterprise Networking, Cisco Technologies, Wireless, SD-WAN, Security, and Network Operations while progressing toward L2/L3 engineering responsibilities.
