Job Description
EMP are looking for an experienced Customer service administrator to support the developing business needs of our Ipswich-based, family-owned drainage company.
Job Description
- Using a CRM data management system (training provided), including creating new customers, adding jobs, sending quotations and invoicing where required.
- Managing the email inbox, actioning and raising queries where necessary.
- To take phone call enquiries, liaising with customers and engineers. (work phone provided.)
- Diary management, arranging access for jobs with clients where necessary.
- Keeping holiday records up to date.
- Ad hoc administrative duties to support the growing business as requested by managers.
Essential Skills
- Confident with an excellent telephone manner.
- Minimum of 5 years' office administration experience.
- Working knowledge of Microsoft Office 365, Word and Excel.
- Team player who can work autonomously with limited supervision and has the enthusiasm to develop the role.
- Hardworking with a real interest in customer service.
- Must be able to work from the IP1 Ipswich office.
Hours of work – permanent employed contract
35-37.5 hrs a week - Monday to Friday flexible working
Job Type: Full-time
Pay: £24,500.00-£27,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- Work from home
Ability to commute/relocate:
- Ipswich IP1 4LR: reliably commute or plan to relocate before starting work (required)
Work Location: In person
