E-Commerce & Operations Assistant
Location: Uxbridge, Middlesex
Salary: £24,500–£26,000 per annum, depending on experience
Hours: Monday to Friday, 9:30am–6:00pm, with a 45-minute lunch break
Job Type: Full-time, permanent
Important Location Requirement
This is a fully office-based role and is not suitable for remote or hybrid working.
Applicants must live within a reasonable commuting distance of Uxbridge and be able to travel to work reliably each day.
About Us
We are a growing fashion and e-commerce business specialising in underwear, nightwear and loungewear, supplying major UK retailers and customers through our websites and leading online marketplaces.
We are looking for a reliable, organised and enthusiastic E-Commerce & Operations Assistant to join our team.
This is a varied, hands-on position combining order fulfilment, stock control, customer service, invoicing, e-commerce administration and general office support.
Picking, packing and despatching orders will form an important part of the role, so applicants must be comfortable carrying out practical duties alongside computer-based administrative work.
Previous experience is beneficial, but we are primarily looking for someone with excellent attention to detail, a strong work ethic and a willingness to learn.
Key Responsibilities
- Process, pick, check, pack and despatch customer orders accurately.
- Process customer returns and exchanges.
- Receive, check and book in stock deliveries.
- Carry out stock counts and maintain accurate inventory records.
- Monitor stock levels across our websites and online marketplaces.
- Investigate and resolve stock discrepancies.
- Assist with invoicing, order paperwork and general administration.
- Assist with product listings and online marketplace administration.
- Respond professionally to customer enquiries by telephone and email.
- Help maintain an organised and efficient fulfilment and office environment.
- Support the wider team with general operational duties when required.
Essential Skills and Qualities
- Excellent attention to detail and accuracy.
- Good numeracy skills and confidence working with figures.
- A good general standard of education.
- Comfortable using computers, email, spreadsheets and online systems.
- Strong organisational and time-management skills.
- Clear written and verbal communication.
- Reliable, punctual, hardworking and eager to learn.
- Able to work independently and as part of a team.
- Comfortable carrying out both practical fulfilment and office-based duties.
Desirable Experience
Experience in any of the following would be beneficial:
- E-commerce platforms or marketplaces such as Amazon, eBay, Shopify or Wix.
- Order processing, picking, packing or fulfilment.
- Stock control, inventory management or invoicing.
- Customer service, retail, logistics or office administration.
- Microsoft Excel or similar spreadsheet software.
Education
Applicants should ideally have GCSEs or equivalent qualifications in English and Mathematics.
Further education or relevant training in business administration, e-commerce, retail, customer service, IT, logistics or accounting would be advantageous but is not essential.
Applicants must clearly state their educational background, qualifications and relevant training within their CV or application.
What We Offer
- Salary of £24,500–£26,000, depending on experience.
- Full training and ongoing support.
- A friendly and supportive working environment.
- Experience across e-commerce, fulfilment, stock management and customer service.
- Genuine development and progression opportunities.
- A stable, long-term position within a growing business.
Application Requirements
Please submit an up-to-date CV that includes:
- Employment history.
- Educational background and qualifications.
- Relevant skills and experience.
- Current location or postcode area.
- Confirmation that you can reliably commute to Uxbridge.
Incomplete applications may not be progressed.
Application Process
Shortlisted candidates will be contacted as soon as possible.
Please do not email or telephone the company directly. All applications are managed through Indeed, and our reception team cannot provide application updates.
Strictly no recruitment agencies, please.
Pay: £24,500.00-£26,000.00 per year
Work Location: In person
