Customer Service Assistant – Fuel Station & Wild Bean CafeOverview
Join our team as a Customer Service Assistant at our busy fuel station and convenience store. We are looking for friendly, reliable and hardworking individuals who can provide excellent customer service while confidently handling fuel transactions, retail sales and Wild Bean Cafe operations.
You will be an important part of the day-to-day running of the site, serving customers efficiently, keeping the store and forecourt clean and safe, and preparing high-quality food and drinks from the Wild Bean Cafe.
Full training will be provided.
Key Duties & Responsibilities
- Greet customers in a friendly, professional and welcoming manner.
- Operate the till and process fuel, shop and food-to-go transactions accurately.
- Accept cash, card and other approved payment methods.
- Monitor fuel pumps and follow all forecourt safety and security procedures.
- Assist customers with fuel-related enquiries and general store enquiries.
- Prepare and serve Wild Bean Cafe coffee, hot drinks and food-to-go products.
- Maintain excellent food hygiene and cleanliness standards within the cafe area.
- Replenish Wild Bean Cafe products, ingredients, cups and other supplies throughout the shift.
- Keep the shop floor, till area, cafe, forecourt and customer areas clean, tidy and presentable.
- Replenish shelves, chillers and promotional displays.
- Check product dates and rotate stock correctly.
- Follow Challenge 25 procedures for age-restricted products.
- Promote current offers and suggest additional products where appropriate.
- Handle customer questions, complaints and concerns professionally.
- Follow company procedures relating to cash handling, security, health & safety and loss prevention.
- Work effectively with other team members during busy periods.
- Support opening, closing and general housekeeping duties as required.
Experience & Skills
Previous experience in a petrol station, convenience store, supermarket, coffee shop, cafe or customer service environment is advantageous but not essential, as training will be provided.
The ideal candidate will:
- Have excellent customer service and communication skills.
- Be confident handling cash and card transactions.
- Be comfortable preparing coffee, hot food and food-to-go products.
- Be reliable, punctual and able to work as part of a team.
- Be able to multitask in a busy fuel station environment.
- Maintain high standards of cleanliness and personal hygiene.
- Have good attention to detail.
- Be willing to learn fuel station, retail and Wild Bean Cafe procedures.
- Be flexible to work a variety of shifts, including early mornings, evenings, weekends and bank holidays where required.
What We’re Looking For
We are looking for someone with a positive attitude, strong work ethic and customer-first approach. You should be comfortable working across different areas of the business—from serving customers and processing fuel transactions to preparing drinks and food at the Wild Bean Cafe.
If you enjoy working with people and thrive in a busy retail and food-to-go environment, we would love to hear from you.
Pay: £12.71-£14.00 per hour
Benefits:
- Company events
- Free parking
- On-site parking
Work Location: In person
