This is a fantastic opportunity for a dynamic and enthusiastic individual to join our administrative team within the UHBW Pregnancy Advisory Service which provides abortion care to people in BNSSG.
Check patients in and out of the clinic, maintaining a welcoming and non-judgemental environment.
To act as a point of contact for queries from clinical and non-clinical staff, and patients
Liaise with clinical and non-clinical teams across the Trust via telephone and email
Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
Communicate changes to clinical team
Manage patient referrals
Carry out clinical coding and a variety of other administrative activities using multiple healthcare systems.
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Working hours - Wednesday 10am-6pm and Thursday 09.30am-16.30 am. These are fixed hours with no flexibility to vary the start or finish time.
This role is permanently based on the first floor of Tower hill and will involve moving around different areas of the building as part of your daily role.
This role is not suitable for home working.
