Crouchers Hotel is a four-star boutique hotel near Chichester with a busy events calendar and high guest expectations. We are looking for an experienced hotel receptionist who takes pride in standards and wants a varied, professional role within an established team.
This is not an entry-level position. Previous hotel reception experience and confidence using a recognised PMS system (MEWS, Opera, Guestline or similar) are essential.
About the role
This is a full-time front desk position combined with events administration support. You will work alongside an established senior receptionist and management team, contributing to smooth daily operations and high guest standards.
You will:
- Confidently manage check-ins, check-outs and reservations
- Use a hotel PMS system accurately and efficiently
- Handle guest queries and issues professionally
- Complete daily reports, room allocations and arrival checks
- Liaise closely with housekeeping and management
- Support wedding and private event administration
- Assist with event paperwork, confirmations and client visits
- Help ensure excellent communication across departments
This role suits someone who:
- Has solid hotel reception experience
- Works well within a structured team
- Is calm, organised and detail-focused
- Understands guest service beyond basic admin
- Wants exposure to events and weddings alongside core reception
Essential:
- Minimum 1–2 years hotel reception experience
- Experience using MEWS, Opera, Guestline or similar
- Strong written and verbal communication
- Flexible availability including weekends and evenings
Applications without relevant hotel reception experience will not be considered.
Hours:
40 hours per week, rota basis including evenings and weekends.
We aim to provide one full weekend off in every three where operationally possible. While this cannot be guaranteed during peak periods, we work hard to ensure rotas are fair and balanced across the team.
Job Types: Full-time, Permanent
Pay: £13.50-£15.50 per hour
Benefits:
- Casual dress
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Sick pay
Ability to commute/relocate:
- Chichester PO20 7EH: reliably commute or plan to relocate before starting work (required)
Work Location: In person
