Why Choose Us?
Vegware, a Novolex brand, is a trusted provider of plant-based compostable foodservice packaging. Based in Edinburgh and sold worldwide, we operate across the UK, EU and USA.
Our range includes everything from hot and cold cups, lids and napkins to cutlery, tableware and takeaway packaging. Made using renewable, recycled or reclaimed materials, Vegware products are designed to be industrially composted alongside food waste.
We also support customers through our Close the Loop service and award-winning environmental consultancy, helping businesses find the right routes for composting and improve packaging disposal outcomes.
Our Sustainability Commitment
Innovation and sustainability guide every decision we make. Our goal is to build a vibrant, sustainability focused business that leads the industry and sets the standard for responsible packaging solutions.
How You'll Perform the Role
Our Customer Services team is at the heart of our business and support both our great customers and their colleagues across Vegware and that is where you will find our Customer Service Specialists.
This dynamic and vibrant team work closely together and independently to deliver superb customer service to all our customers across the UK, Europe and beyond. We manage orders, queries and work hard to deliver the best customer experience possible to our range of clients. It’s never dull in our customer services team and no day is ever the same. The team support each other and take huge pride in getting things right, first time.
Key responsibilities
Working as part of a team to deliver excellent customer service to our clients.
- Be the first point of contact for customers, handling inbound orders, enquiries and issues.
- Follow up, account management and other outbound sales activities.
- Managing incoming e-mails and phone calls quickly and accurately
- Managing international orders and order requirements. Export document management.
- Liaising with the warehouse to ensure orders are delivered as expected.
- Managing work volume to effectively deliver to our challenging customer service levels.
- Managing Custom Print stock orders
- Making courtesy call backs to customers
- Various administration duties shared between the team, ledger support, order checks, stock reconciliation.
- Complaint handling, issue management and quality control support
- Involvement in new continual improvement projects
What We Need From You
- Excellent attention to detail and organization skills
- Good written and listening communication skills
- Excellent computer skills.
- Task driven and result driven.
- The ability to work efficiently and under pressure.
- Strong and supportive team player.
- Experience of handling and prioritizing a large volume of incoming enquiries.
- Experience of working in a fast paced environment.
- Export experience desired but not essential.
- Competent with Microsoft Excel, and Word.
- Basic knowledge of customer service requirements – passion to deliver on service promises is more important than theory.
Personal attributes and other requirements
Ability to adapt to changes.
- Resilient and quick thinking
- Empathetic, with high levels of integrity
- Be reliable, articulate and highly motivated with excellent interpersonal skills.
- Great phone and written tone of voice.
What You'll Get From Us
We want our employees to love working for Vegware and in return we offer a salary of £26,765 as well as:
- Private medical care with lots of benefits.
- Company salary sacrifice pension scheme.
- Flexible Working hours.
- Hybrid working option (min 3 days in the office).
- Free breakfast and hot drinks in the office.
- Cycle to work scheme.
- Paid volunteering time.
- Comprehensive Employee Assistance Program.
- Annual performance bonus
Job Reference: EUR00419
