Join Our Team! Reservations & Events - Canal Restaurant, Mason & Fifth, Westbourne Park.
Canal is a vibrant neighbourhood restaurant rooted in warm hospitality, thoughtful food, and a sense of place. We are looking for an exceptional Reservations & Events Manager to oversee our reservations operation and help create unforgettable guest experiences.
As a key member of our management team, you will ensure seamless communication between front‑of‑house, kitchen, and the Mason & Fifth events teams, delivering a smooth guest journey from first enquiry through to arrival.
The Role
Reservations & Systems Management
- Manage & optimise SevenRooms availability and access rules to maximise covers.
- Handle all email and phone enquiries with prompt, polished communication.
- Oversee TripleSeat event enquiries and follow‑ups.
- Maintain accurate availability, guest notes, and profiles across platforms.
Events & Group Bookings
- Coordinate all large group bookings and private events across the restaurant.
- Work with the Head Chef and Executive Chef on menus and logistics.
- Communicate the Mason & Fifth cultural & events programme to the team.
- Prepare event briefing documents and ensure smooth operational delivery.
Guest Experience Leadership
- Lead host operations and ensure every guest is greeted warmly and efficiently.
- Uphold standards around greetings, seating, and cloakroom procedures.
- Train FOH teams in SevenRooms usage, communication, and service etiquette.
- Deliver relaxed yet polished service that embodies the Canal experience.
Team Development
- Lead and support the host team to deliver consistent service excellence.
- Partner with management to deliver cross‑training across service teams.
- Set the tone for hospitality through confident, positive leadership.
Operations & Administration
- Produce regular reporting on booking trends, occupancy, and guest feedback.
- Maintain accurate digital & written records for events and guest preferences.
- Ensure compliance with data protection and operational procedures.
What we're looking for.
Essential
- Experience in reservations, guest relations, or events within a premium or high‑volume venue.
- Strong working knowledge of SevenRooms and TripleSeat (or equivalent).
- Excellent written & verbal communication with exceptional attention to detail.
- Ability to multitask calmly under pressure.
- Confident leadership with a genuine passion for hospitality.
- Highly organised, proactive, and solution‑oriented.
Desirable
- Experience running the door or managing a section in premium dining.
- Event operations and private dining familiarity.
- Understanding of CRM and guest database management.
Benefits
- A supportive, inclusive team culture that values creativity and development
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Genuine opportunities for progression within a growing hospitality group
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Delicious team meals on every shift
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£1,000 - refer a friend bonus
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50% off dining across all HAM. Restaurant locations
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20% off wine retail
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Access to Stream (formerly Wagestream) & flexible pay
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Enhanced parental leave (including paw-ternity for pet parents)
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Up to 28 days annual leave, increasing with service (up to 36 days)
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24/7 access to a GP & Employee Assistance Programme & wellbeing support via Wisdom App
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Free use of on‑site gym, spa, and pool.
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Ongoing professional development and industry training opportunities.
If you're a natural host with exceptional organisational skills and love creating memorable guest experiences, we’d love to hear from you!
