L
ocation: Liverpool (Hybrid after training)
Hours: 35 hours per week
Salary:
£24,000 per year for experienced candidates
Additional Earnings: Shared team commission (£70–£100 per month on average)
Contract: Full-time, permanent
Holidays: 28 days + additional paid days during our full 2-week Christmas shutdown
Flexible Working: Work from home available 1–2 days per week after training
This role plays a vital part in ensuring the smooth operation of our Skills Bootcamps and commercial training programmes. You’ll be the backbone of learner onboarding, exams administration, compliance tasks and general operational support.
If you’re organised, great with people, enjoy keeping systems tidy and want to build a long-term career, this is an excellent opportunity — especially if you’re new to the industry and would benefit from fully-funded training.
Create learner folders and upload documents to SharePoint
Process onboarding steps (ID checks, BKSB, privacy notices, PLRs)
Complete and send enrolment forms for signature, upload to portals
Send induction information and timetable updates
Add learners to communication groups (e.g. WhatsApp)
Maintain compliance matrices and tracking spreadsheets
Process new starts, early leavers, completions and progressions
Upload registers, enrolment forms, exit reviews and employer documents
Keep all learner files audit-ready and up-to-date
Update tutor matrices, ALN information and exam tracking
Organise exam schedules with tutors
Register learners for exams
Book and invigilate exams
Complete invigilation packs and upload required paperwork
Download and upload result slips
Claim, scan and post certificates
Create certificates for non-exam courses
Register learners on courses and exams
Manage compliance records
Produce, scan and post certificates to learners and employers
Send onboarding emails and contracts for event staff
Create employee folders and upload documents to Bright HR
Add new staff to Sage payroll
Maintain accurate HR documentation
Provide general support to office and training teams
Answer emails, calls and learner enquiries professionally
Maintain spreadsheets, logs and SharePoint folders
Produce reports for management when required
Good general IT skills (Microsoft Office, email, online systems)
Excellent organisation and attention to detail
Strong written and verbal communication
Ability to prioritise tasks and work to deadlines
Positive attitude, reliable and professional
Willingness to learn and take on training (including apprenticeships if inexperienced)
Experience in administration
Experience in education, training or exams
Knowledge of SharePoint or similar systems
Understanding of funded learning (e.g. Skills Bootcamps)
Experience with HR admin, onboarding or payroll systems (e.g. Bright HR, Sage)
Opportunity to build a long-term career in the training sector
Hybrid working after training
Friendly, supportive and growing team
Clear development and progression routes
Additional Christmas shutdown days every year
Team commission bonus scheme
Full training for inexperienced candidates including a funded apprenticeship
