Please be aware this position will include evening and weekend shifts.
We are looking a friendly person to join our reception team on a part time basis.
Key responsibilities as Receptionist:
- To provide a courteous and co-operative service to customers at all times, whilst maximizing revenue through proactive sales
- Comply with all necessary billing procedures as well as internet and email procedures to ensure sensitive information is protected where necessary
- Organize the planner for maximum availability
- Daily reservation checks
- To ensure enquiries dealt in a professional and timely manner
- All appropriate departments are to be informed of any guest special requirements/needs
- Up-selling products and upgrades
- General Admin duties as required
Personal attributes;
- Someone who has previous experience in reservations or a reception role
- Possess excellent guest focus and a passion for hospitality.
- Have an excellent telephone manner and exceptional customer service skills
- Someone with eye for detail and procedures, have the ability to be efficient under pressure and be able to multi task.
- Excellent organizational skills
- Ideally have experience with Rezlynx booking system
- The ideal candidate must be flexible and be able to work under pressure.
- Someone who understands that customer service is important to our business and that all guests receive a warm and personalized welcome, maintaining the personal touch.
- A strong communicator with guests and fellow employees.
Other duties will include;
- Scheduling
- Carrying out requests from management as needed
- Answering emails and sorting post
- Answering phone calls and transferring them as necessary
- Greeting and welcoming visitors
- Processing payments
- Billing
- Taking Reservations
- Cash Handling
Experience is preferred, full training will be given.
Driving license preferred
Job Types: Part Time
National Minimum Wage for Age Group
Pay: £12.71 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Experience:
- Hotel & Accommodations Guest Services Staff: 2 years (preferred)
- Customer service: 2 years (preferred)
Work Location: In person
