About Us
We are a leading logistics and distribution network committed to operational excellence and reliable service. Our team thrives on efficiency, teamwork, and continuous improvement. We have adopted a set of values which chime with our cemented family values, our commitment to premium customer service and our willingness to go the extra mile in everything we do. We are Loyal, Agile and Willing.
Role Summary
As a Transport Operator, you will ensure smooth coordination within the network, support drivers, monitor job progress, and maintain operational efficiency. You will play a key role in ensuring timely deliveries and cost-effective operations. You must ensure any issues are resolved within a 15-minute time frame (this is the network allowance for a driver to be on site). Therefore, communication is key, ensuring a traceable dialog with customers, colleagues and delivery partners is kept.
Key Responsibilities
- Be the first point of contact for drivers on the Europa contract, during the hours of 09:00 to 18:00
- Be the first point of contact for our customer Europa.
- Monitor and respond to emails efficiently.
- Track drivers progress to ensure all jobs are completed on schedule.
- Sort and upload manifests and proof of deliveries for the previous days.
- Ensure all bookings updated.
- Resolve any label issues with collections and returning goods.
- Support warehouse staff and resolve any issues which may occur.
- Debrief drivers at the end of each shift, ensuring all jobs are confirmed, damage reported and keys handed back into the office.
- Perform all duties cost-effectively, within budget, and in line with company policies.
- Cover any absence within the team and including your line manager.
Key Objectives
- Quality: Report and resolve any service failures.
- Efficiency: Ensure all goods are delivered on the anticipated date.
- Operational Excellence: Support the drivers to ensure all deliveries/collections achieved, support colleagues throughout the day to ensure smooth operation.
- Training: Identify own and other training requirements.
Skills & Qualifications
- Excellent communication and organizational skills
- Strong problem-solving ability and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Basic IT skills (email, message board management)
- Experience in road haulage or pallet network distribution.
Pay: £30,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
