Network Rail is at the heart of revitalising Britain's railway. We're making rail safer, more reliable and more efficient than ever before. We do it all for our customers. That means everyone from commuters to train and freight operating companies. Passionate about great service, we take care to understand their needs, listen to their comments, and fulfil all our promises. Together, we're making a railway fit for the future. And as the network continues to grow, you'll grow along with us.
All kinds of people rely on Network Rail to provide an exceptional experience at train stations - from commuters, to train and freight operating companies. They all expect a high quality, safe and secure station environment, with access to all the information required to enjoy a pleasant journey. And they all deserve the highest standards of customer service.
You'll play a central role in the day-to-day running of a station. We'll expect you to monitor and control the station systems and provide all kinds of important information. Station users will rely on you for updates on train and station services, as well as safety and security information, via our information systems. Train operating companies and station staff will benefit from your updates on potential disruptions to services. You'll also liaise with our Signalling Centres. All of which means you'll be instrumental to great customer experiences and a safer railway.
Essential Criteria
A track record of providing excellent customer service
The ability to write and speak English fluently, with a clear and concise speaking voice
Experience of considering and prioritising complex information when under pressure
Experience of working effectively as part of a team
Meet the required benchmark for application screening questions
Must meet required online testing benchmark
Desirable Criteria
Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria.
If you are interested in applying for this vacancy please ensure you fully understand what the role involves by visiting and reading our working in a managed station page on the Network Rail website - http://www.networkrail.co.uk/careers/working-in-a-major-station/ . Please note you will be unable to answer the online application questions if you do not read through all the information available.
Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision Network Rail positively embraces flexible working recognising that employees may wish to balance work and family/home life.
Closing date : 21st September 2026.
Salary - £27,464
