James Frew Ltd is now one of the largest privately owned building services companies in Scotland, providing property solutions, including plumbing, heating, mechanical services, gas maintenance, and building upgrades for the public and private sectors. Based in Stevenston Ayrshire, Glasgow, Inverclyde, Dumfries, we directly employ over 390 people including 40 apprentices.
We are currently seeking to recruit an Customer Service Advisor based at our office in Stevenston.
We are looking for a responsible Customer Service Advisor to perform a variety of administrative and clerical tasks. Duties of the CSA mainly include providing support to our managers, Electrical and Reactive departments, private customers and housing associations.
Main duties and responsibilities
- Answering calls from private customers and booking surveys for our Install, Electrical and Reactive teams
- Arrange with tenant and book boiler installs for housing associations
- Calling tenants to book in outstanding repairs
- To answer and log calls from tenants, housing associations and private customers regarding repairs and services
- Manage customer calls and administrative tasks as requested
- Resolving customer problems.
- Providing guidance.
- Taking payments from private customers
Person Specification
- Customer service experience both internal and external
- Patience, time management and multi-tasking skills
- Good knowledge of business systems, computer literate
- Planning, organising and team working skills.
- Having excellent communication skills.
- Being confident.
- Having a clear telephone voice.
- Being able to work independently.
- Having a desire to help others.
- Being flexible and adaptable.
- Having teamwork skills.
- Being able to deal with all types of people.
Qualifications, skills and knowledge
- Communication skills between departments, as well as internal and external customers
- An overall general knowledge of the industry and business.
- Administration skills, working with telephones, IT and general office tasks.
- Problem solving capabilities.
GCSE´s/S grades (A-C) (1-3) in English, Maths or equivalent qualifications
Job Types: Full-time, Permanent
Pay: £13.45 per hour
Benefits:
- Cycle to work scheme
- Employee discount
- On-site parking
Experience:
- Customer service: 1 year (required)
Work Location: In person
