Company Overview
Lamboo Medical is a family-owned company that has grown into a leading producer of mobile and modular healthcare solutions. We design and build, among others, mobile MRI and CT trailers, modular PET/CT units and mammography trailers for breast cancer screening.
All solutions are custom-built and deployed worldwide, supporting healthcare providers in delivering critical services
Objective
The Service Planner is responsible for planning, coordinating, and scheduling Field Service Engineers to ensure efficient and timely service delivery across the UK. The role acts as the central point of communication between customers, engineers, and internal departments, ensuring that service requests are managed professionally and that operational performance meets customer expectations.
By organising engineer schedules, monitoring service activities, and maintaining accurate records, the Service Planner plays a vital role in minimizing equipment downtime and supporting healthcare providers in delivering uninterrupted patient care.
Main Tasks and Responsibilities
- Planning and scheduling Field Service Engineers across the UK in the most efficient manner.
- Managing incoming service requests, breakdowns, and customer enquiries.
- Acting as the primary point of contact for customers regarding service appointments and updates.
- Coordinating engineer availability, travel, and workload to optimise operational efficiency.
- Monitoring service response times and ensuring contractual service levels are achieved.
- Maintaining accurate planning records, service documentation, and administrative data.
- Liaising closely with engineers, management, and other internal departments to ensure smooth service operations.
- Identifying scheduling conflicts and proactively resolving planning issues.
- Supporting continuous improvement of planning processes and service delivery.
- Providing excellent customer service throughout the complete service process.
- Flexibility to support other departments or administrative tasks when required.
Skills and Qualifications
To be successful in this role, a number of specific skills and qualifications are required:
- Planning and organisational skills – Excellent ability to coordinate multiple engineers, priorities, and customer requests while maintaining an overview.
- Customer service skills – Professional and friendly communication with customers, ensuring a positive customer experience.
- Communication skills – Strong verbal and written communication skills with the ability to interact effectively with customers, engineers, and colleagues.
- Problem-solving skills – Ability to respond quickly to schedule changes, emergencies, and operational challenges while finding practical solutions.
- Multitasking ability – Comfortable working in a fast-paced environment with changing priorities and deadlines.
- Attention to detail – High level of accuracy when maintaining schedules, service records, and documentation.
- IT skills – Good knowledge of Microsoft Office and the ability to quickly learn planning and service management software.
- Analytical thinking – Ability to assess workloads, optimise planning, and improve operational efficiency.
- Team player – Works collaboratively with colleagues while maintaining a proactive and positive attitude.
- Good command of the English language – Proficiency in spoken and written English for professional communication and accurate administration.
- Adaptability – Flexible and capable of adjusting planning based on changing business demands.
- Previous experience – Experience in planning, scheduling, customer service, service coordination, or a call centre environment is desirable but not essential.
Characteristics of a Service Planner
A successful Service Planner possesses a combination of organisational, communication, and customer-focused qualities that contribute to effective service operations.
Key characteristics include:
- Organised – Able to plan efficiently and maintain control over multiple schedules and priorities.
- Customer-focused – Committed to delivering outstanding service and building positive customer relationships.
- Proactive – Anticipates potential issues and takes initiative to resolve them before they impact operations.
- Calm under pressure – Remains composed and effective during busy periods and unexpected schedule changes.
- Detail-oriented – Ensures planning, administration, and documentation are accurate and complete.
- Reliable – Consistently delivers high-quality work and can be depended upon by colleagues and customers.
- Flexible – Adapts easily to changing priorities and operational demands.
- Solution-oriented – Focuses on finding practical and efficient solutions to planning challenges.
- Team-oriented – Works collaboratively with engineers, colleagues, and management to achieve shared goals.
- Positive attitude – Maintains a professional, enthusiastic, and supportive approach in daily work.
Pay: £24,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Work Location: In person
