LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
Set up new branches and new users for acquisitions / internal branch & portfolio changes (incl. manual moving of records between branches where required)
Facilitate portal invites for acquisitions
Set up / remove new starters / leavers on relevant portals
Manage password security
Maintain training manuals / videos
Manage portal enhancement releases to branches and portal users
Manage, prepare and releases to business on adhoc basis
Notify teams to ensure key documentation / letters prompt or mention portals where necessary
Assist in updating, uploading and maintaining new documents, current content, disclaimers etc. on portals
Manage, monitor and update P&I Platform is always up to date adding new links and pages as necessary
Manage, monitor and update Wiki guidance documents
Monitor queries for future enhancement / development
Assist in the planning of portal development / projects
Constantly review how we can increase portal usage, internally and externally
Carry out testing on portal enhancements
Monitor and report of portal usage
Carry out portal housekeeping as required
Ensure portals have up to date branch information at all times
Prompt and ensure exposure of portal at all opportunities
Daily management of Portal Admin inbox, to include actions, audits and record keeping
Manage general user queries generated from the helpdesk
Provide reporting from helpdesk tickets logged in order identify training needs or portal development
Manage and monitor portal reporting to Directors
Lettings or Property Management experience
Commercial awareness with excellent stakeholder and negotiation skills
Good IT Skills
Good creative writing skills
Good knowledge of Word and excel
Knowledge of Reapit advantageous but not essential
NFOPP Qualifications preferred but not essential
A natural communicator, able to build strong relationships, with experience in working with multi-functional teams and delivering to tight time-scales
Enthusiastic, proactive and adaptable individual able to deal with a diverse and demanding workload
Have high organisation skills and the ability to prioritise tasks
Excellent time management
Excellent interpersonal and communication skills with great attention to detail
Ability to learn new processes and be able to effectively deliver these to the business
Ability to manage own time and work remotely
Ability to be flexible and adapt to be successful in a changing environment
Ability to work under pressure in a busy and complex role
