Job Summary
We are looking for a Digital Support Technician Apprentice to join our team.
The ideal candidate will provide operational support across our client accounts helping with the administration of our hosting function, our domain name and email function, our project management function, our reporting function, our security function and our accounting function.
This is a fantastic opportunity for someone at the start of their career to learn the ropes of a busy digital agency, gaining hands-on experience across web management, customer support, and digital operations while working towards a recognised qualification.
We are looking for someone who:
- Has good english skills
- Able to review content for various clients
- Can learn CMS systems to update website content
- Is confident to sit in on meetings/speak to new people and build relationships
- Can work in a team and as an individual
- Has a can do attitude
You will be responsible for:
- Supporting clients with basic requests for website content updates or admin help on our custom CMS system with occasional support for other website admin systems including; Setting up and managing logins, Updating content, Problem solving
- App support - providing support to client app users
- Testing new features on websites and apps
- Helping the projects team with creating and managing tasks
- Answering the office phone and client emails
- Speaking with clients via Google Meet/Email
- Support generating reports on social media, email and website interaction
- Timesheet checking and chasing
- Arranging sports therapy sessions
- Weekly approved annual leave summary email to all staff
- Adding time to the timesheets when required
- All other reasonable office & admin tasks
Qualifications
Who are Edward Robertson?
ER are a web design and development agency based in Darlington, County Durham. We work with a variation of customers from our doorstep to Saudi Arabia, Dubai, Africa and USA.
We build custom websites and systems as well as offering marketing/SEO services to our clients.
We are looking for an individual who is excited to learn new things and either start a career path or try something new - you do not need to be straight out of school or college to apply!
Interview Process
- Apply
- We will respond once applications have closed
- If you have been selected for an interview we will contact you with a selection of time slots or your interview
- If we would like to see you for a second interview you will be sent a task to complete prior
Pay: £17,000.00-£22,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Sick pay
Work Location: In person
