We are UB Healthcare
UB Healthcare is an award-winning, innovative and fast-growing healthcare start-up providing outcome-based services to the NHS and social care. Our mission is to improve outcomes, tackle health inequalities, and deliver excellent value-for-money services for patients, families, and commissioners.
Overview
We're looking to bring on board an organised, enthusiastic, self-motivated and compassionate individual to join our care advice team and work closely with hospital discharge teams, commissioners and community services to deliver value-adding NHS & Social Care services. Based in Dorset and also covering neighbouring Counties, the core objective of the Care Advisor role at UBH will be to support individuals, their families and their representatives to find the right care, ensuring the best possible outcomes for the care seeker, in partnership with the care provider market and with the support of our health and social care partners. The role will require you to work alongside Health & Social Care Professionals, meeting key performance indicators that improve patient outcomes. UBH is incredibly focused on building our brand reputation as a true partner to the NHS. This is an opportunity for you to grow your career and build an incredible business with us.
Responsibilities
- Communicate effectively with clients, families, and healthcare providers to ensure clarity and understanding of care options.
- Provide information on available services, resources, and support within the community.
- Maintain accurate records of client interactions and updates to care plans using IT systems.
- Work closely with hospital discharge teams to identify individuals requiring support
- Work in partnership with care providers to source appropriate care
- Follow up with all relevant stakeholders to ensure a smooth, stress-free process
- Ability to work independently, with great attention to detail, and the ability to think proactively are essential
- Maintain accurate and up-to-date records on our CRM, liaising with health and social care staff to ensure that information is provided and updated where necessary.
- Monitor e-mail systems and exercise discretion to ensure that urgent and essential issues are brought to the team's attention. Proactively respond to and/or redirect other e-mails to relevant managers for action/information where appropriate.
- Build effective working relationships and work as part of a small team.
- Deal with interruptions and unplanned events as necessary, reprioritising work accordingly when required.
- To promptly refer any concerns about adult safeguarding or child protection to an appropriate person.
- Hybrid working from hospital sites and home with travel across Dorset and occasional travel outside of Dorset to other locations, including our Solihull headquarters.
The Candidate
- Proficiency in English, both written and verbal, is essential for effective communication.
- Strong administrative skills for managing documentation and client records efficiently.
- Focused, organised, self-driven, highly motivated and results-oriented
- Excellent interpersonal skills with a compassionate approach towards clients.
- Proven ability to work independently while also being a team player.
- Excellent written and oral presentation skills
- Empathetic
- Good working knowledge of Microsoft Office applications
- Driver with own car is essential - mileage and travel expenses will be paid
If you are passionate about making a difference in people's lives through quality health care support, we encourage you to apply for this rewarding position.
Benefits
- Starting Salary from £25,350 per year
- Private medical cover
- Annual bonus (subject to meeting targets)
- 25 days of Annual leave per year (plus Bank Holidays)
- Regular team events
- Company Pension
- Free Gym Membership
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, a disclosure submission to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for previous criminal convictions.
Apply Today
We’re looking for people who want to make a real impact while building a meaningful career in healthcare operations. If that sounds like you, we’d love to hear from you!
Job Type: Full-time
Job Type: Full-time
Pay: From £25,350.00 per year
Benefits:
- Company events
- Company pension
- On-site parking
- Referral programme
Ability to commute/relocate:
- Poole, Dorset: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you drive and own your own car?
Work authorisation:
- United Kingdom (required)
Location:
Work Location: Hybrid remote in Poole (Dorset, South West Region)
