Operations Manager – Street Cleansing
Permanent
Grade 6 - £54,495- £64,811
Consultation grade - subject to formal evaluation under the Equal Pay Programme
Working 36.5 hours per week (shifts between 06:00-18:00)
Can you lead the teams keeping Birmingham clean, safe, and welcoming?
Birmingham City Council is transforming the way we deliver frontline environmental services. As part of this ambition, we are strengthening our operational leadership across Street Cleansing , ensuring our neighbourhoods are clean, safe, and places communities can take pride in.
This is your opportunity to lead from the front , shaping high performing teams while driving improvements in service quality, sustainability, and customer satisfaction.
We’re looking for a motivated, forward-thinking leader who thrives in a fast-paced operational environment and is passionate about delivering visible, high-impact public services.
We’re looking for an Operations Manager who brings…
- Demonstrable success leading teams, driving improvements, and ensuring compliance within a complex operational setting
- Experience managing people matters including performance, and attendance
- Ability to inspire, motivate, and develop large operational teams
- Strong budget management, resource planning and performance monitoring capabilities
- Ability to interpret data, analyse trends, and adjust operations to achieve targets
- Excellent communication skills with experience engaging key stakeholders and communities
- Strong understanding of Health & Safety, risk management, and compliance frameworks
- A commitment to sustainability, innovation, and continuous improvement
- Knowledge of street cleansing, waste management, or environmental services legislation (desirable)
As an Operations Manager within Street Cleansing, you’ll take ownership at depot level, ensuring services are delivered safely, efficiently, and in line with statutory standards.
You’ll make a genuine difference to residents across Birmingham by leading teams, managing resources, and driving performance.
What you’ll be responsible for…
- Leading high-performing teams – inspiring and developing frontline managers and staff to deliver excellent services
- Managing resources and budgets – ensuring effective deployment of people, equipment, and funding
- Driving operational performance – using data, systems, and insights to improve efficiency and meet targets
- Ensuring safety and compliance – overseeing Health & Safety, risk management, and legal compliance standards
- Engaging with communities and stakeholders – responding to local priorities and building strong relationships
- Leading continuous improvement – modernising services and enhancing environmental outcomes
- Managing service performance and complaints – resolving issues and improving customer satisfaction
This role offers the chance to make a visible impact across Birmingham’s communities every single day. You’ll be joining a service committed to innovation, operational excellence, and creating a cleaner, greener city.
What we offer in return…
- Membership of West Midlands Pension Fund – with generous employer contributions
- Enhanced Holiday Entitlement – 30 days, increasing with length of service
- My Rewards Scheme – access to over 800 brands providing discounts and savings
- Health and wellbeing support – independent and confidential employee assistance and counselling
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquires please contact the Resourcing Team [email protected]
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Job Description and Person Specification
