Travel Advisor
Rapid Travel Group
Business Travel & Accommodation Specialists
Location: Hybrid working
Reports to: Lead Travel Advisor & Operations Director
Hours: Full time Mon-Fri 09:00- 17:30
Office day hours: Twice a month (Office based in Grimsby)
Salary: £24,079 - £27,319 (plus on call average £1,360 per year)
Interviews: Wednesday 23rd September
About Rapid Travel Group
Rapid Travel Group is a specialist travel management company supporting the construction industry across the UK and Europe. Since launching in 2012, we have grown rapidly by focusing on what matters most: outstanding customer service, reliability, and building long‑term relationships with our clients.
Our team manages complex travel and accommodation requirements for construction projects of all sizes. From last‑minute site mobilisations to long‑term accommodation planning, we help our clients move their workforce efficiently and cost‑effectively.
At Rapid Travel Group, our people are at the centre of our success. We pride ourselves on creating a supportive, collaborative environment where team members are trusted, valued, and allowed to engage in the development of the business.
The Role
As a Travel Advisor, you will play a key role in delivering exceptional service to our clients by arranging and managing their travel and accommodation requirements.
You will create tailored travel itineraries that meet client policies, budgets, and deadlines while ensuring every booking is accurate, efficient, and cost‑effective.
This is a fast‑paced and rewarding role that requires strong attention to detail, excellent communication skills, and the ability to manage multiple requests at once.
Key Responsibilities
· Act as the primary point of contact for client travel requests via phone, email, and our online platform
· Create and manage travel bookings including Hotels and Self-catering accommodation, Flights, Rail, Car Hire and Ferries.
· Source the most cost‑effective and practical travel options
· Ensure all bookings comply with client travel policies
· Provide proactive travel advice and solutions
· Maintain accurate booking records and documentation
· Support colleagues during busy periods to ensure exceptional service levels
· As part of the team, you will participate in an on-call rota approximately once every 14 weeks, covering 9:00am–2:00pm weekend shifts and a Monday–Sunday on-call period on rotation. All on-call duties are paid in addition to your salary
Skills & Experience
We are looking for someone who is organised, proactive, and passionate about delivering excellent service.
Key skills include:
- Strong attention to detail
- Ability to work under pressure in a reactive environment
- Excellent communication and relationship‑building skills
- Strong organisational and multitasking abilities
- Confidence using computer systems and booking platforms
- Ability to work independently from home
- A positive team‑focused attitude
Salary & Working Hours
- £24,079 - £27,319 (plus on call average £1,360 per year)
- Monday to Friday
- 9:00am – 5:30 pm
- 45‑minute lunch break and two 15‑minute breaks
Hybrid Working & Training
We support flexible working and believe in providing our team with the tools they need to succeed.
- Hybrid working model
- Two office days per month to collaborate with colleagues
- Full training provided both remotely and, in the office
- Ongoing support and development opportunities
- On‑call rota approximately once every 14 weeks (additional pay provided)
Benefits & Perks
We believe great people deserve great benefits.
- Competitive salary
- 28 days annual leave plus bank holidays
- Birthday day off
- Hybrid working
- Travel discounts for personal trips
- Bright exchange employee benefits
- Staff lunches and team social events
- Team building activities
- Employee recognition awards
- Open‑door management culture
- Supportive and collaborative team environment
Why Join Rapid Travel Group?
Rapid Travel Group is a fast‑growing company where your contribution truly matters. Our team works together to solve problems, support our clients, and create a positive workplace culture.
If you are looking for a role where you can develop your career, work with a supportive team, and make a real impact, we would love to hear from you.
Apply Now
Join a growing team that values customer service, teamwork, and innovation.
Apply today to become part of Rapid Travel Group.
Job Type: Full-time
Pay: £24,079.00-£27,319.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
- Work from home
Application question(s):
- Do you have experience in the following industries?
Hospitality, Recruitment, Logistics, Call centres, Retail management and Airline/airport roles
- Do you have experience working in a fast-paced environment where you handled multiple requests at once?
Education:
- GCSE or equivalent (preferred)
Work Location: Hybrid remote in Grimsby DN37
