About Smartfits
Smartfits is one of the UK’s leading vehicle technology installation companies, delivering nationwide projects for some of the UK’s largest fleet operators.
Working with industry-leading technologies including Geotab, Mantis, Prolius and other connected fleet solutions, we pride ourselves on delivering outstanding customer service from project planning through to ongoing technical support.
As our business continues to grow, we’re looking for a motivated and technically minded Technical Support & Customer Success Coordinator to join our Operations team.
This is an excellent opportunity for someone who enjoys technology, problem solving and building strong customer relationships. Full product training will be provided, giving you the opportunity to develop your technical knowledge and progress as the company continues to grow.
The Role
Your primary responsibility will be providing technical support to both our customers and internal teams, ensuring issues are investigated, managed and resolved efficiently.
You’ll become an expert in the systems and technologies we support, helping customers get the very best from their solutions.
You’ll also support our Customer Success team with customer onboarding and project administration when required, including providing holiday cover for the team.
Key Responsibilities
Technical Support
- Providing first-line technical support to customers via telephone and email.
- Investigating and diagnosing customer issues.
- Troubleshooting fleet management and telematics systems.
- Managing support tickets through to resolution.
- Liaising with suppliers where technical assistance is required.
- Raising engineer jobs and arranging appointments where necessary.
- Monitoring customer accounts and identifying recurring issues.
- Producing reports and assisting customers with system queries.
- Learning and maintaining knowledge across multiple technology platforms.
Customer Success Support
When required, you’ll also support our Customer Success function by:
- Assisting with onboarding new customers.
- Setting up customer accounts, user permissions and system configuration.
- Configuring customer reports and databases.
- Supporting customer training sessions.
- Scheduling project meetings and customer calls.
- Providing holiday and absence cover for the Customer Success team to ensure a seamless customer experience.
Project & Administration
- Supporting project rollouts from initial setup through to completion.
- Keeping customer records accurate and up to date.
- Working closely with our Operations, Installations and Engineering teams.
- Identifying opportunities to improve customer experience and internal processes.
About You
We’re looking for someone who:
- Has excellent problem-solving and analytical skills.
- Enjoys learning new technologies and systems.
- Has strong computer and IT skills.
- Can confidently investigate issues and think logically.
- Has excellent attention to detail.
- Is organised and able to manage multiple priorities.
- Has excellent communication and customer service skills.
- Enjoys helping customers and building positive relationships.
- Is proactive and takes ownership of their work.
- Works well independently and as part of a team.
Previous experience within technical support, customer success, IT support, fleet management or telematics would be advantageous but isn’t essential. We are looking for someone with the right attitude, a willingness to learn and a genuine passion for solving problems.
What Success Looks Like
Within your first six months, we’d expect you to:
- Develop a strong understanding of our products and services.
- Confidently support customers with technical queries.
- Successfully manage support cases from start to finish.
- Assist with onboarding new customers and supporting customer projects.
- Build strong relationships with customers, suppliers and colleagues.
- Become a trusted member of the Operations team and a reliable point of contact for both customers and internal teams.
What We Offer
- £29,000 annual salary.
- Monday to Friday working.
- Company pension.
- On-site parking.
- Full product and technical training.
- A friendly and supportive team environment.
- Ongoing learning and development.
- Genuine opportunities for career progression as the business continues to grow.
- Employee Assistance Program
Why Join Smartfits?
At Smartfits, you’ll be joining a growing business where your ideas, initiative and contribution genuinely matter. We invest in our people, encourage continuous learning and provide opportunities to develop your career as the company expands.
If you’re looking for a varied role where you’ll build technical expertise, support customers and be part of a friendly, ambitious team, we’d love to hear from you.
Apply
Please send your CV along with a short covering letter explaining why you’d be a great fit for the role.
Pay: £29,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
