Victory Housing is looking for a compassionate, organised, and proactive Housing Move On Support Officer to join our growing team.
About the Role
- Support Service Users to transition successfully from supported accommodation into independent living.
- Manage a caseload of Service Users who are ready to move on and hold regular one-to-one meetings to review progress, set actions, and provide ongoing guidance and encouragement throughout their housing journey.
- Monitor and track Service User housing searches and move-on plans to ensure progress is being made and barriers are identified and addressed promptly.
- Assess Service Users’ housing options and identify suitable move-on pathways.
- Complete affordability and eligibility assessments to ensure accommodation options are realistic and sustainable.
- Support Service Users to maximise income and complete benefit and entitlement checks.
- Research and identify available grants, Discretionary Housing Payments (DHP), rent deposit schemes, and other financial assistance available to support move-on.
- Source and identify suitable accommodation opportunities in line with Service User needs and affordability.
- Build and maintain strong relationships with local authorities, housing teams, landlords, estate agents, and other external partners.
- Liaise directly with landlords and agents to negotiate and secure accommodation opportunities.
- Support Service Users with property searches, arranging viewings, tenancy sign-up processes, and moving arrangements.
- Maintain knowledge of local housing markets, housing pathways, welfare benefits, and tenancy sustainment options.
- Provide advice and guidance to Service Users to enable informed housing decisions and successful tenancy outcomes.
- Maintain accurate records, case notes, and monitoring information using internal systems.
- Work collaboratively with internal support teams to ensure coordinated move-on planning and positive outcomes.
We Are Looking For People Who:
- Have excellent communication, negotiation, and relationship-building skills.
- Are confident working with landlords, housing providers, and external stakeholders.
- Can assess affordability and support individuals to make informed housing decisions.
- Are highly organised and able to manage multiple move-on cases simultaneously.
- Have strong problem-solving skills and a proactive approach.
- Can work independently while managing competing priorities.
- Are confident using IT systems and maintaining accurate records.
- Are passionate about helping people access safe and sustainable housing.
Transferable Experience Welcome:
- Supported housing.
- Housing management.
- Housing advice or homelessness services.
- Private rented sector or lettings.
- Local authority housing teams.
- Tenancy sustainment services.
- Benefits, welfare, or income maximisation services.
- Estate agency or property management.
- Customer service and client-facing roles.
- Social care, community, or support services.
What We Offer:
- A rewarding role where you can make a genuine difference.
- Ongoing training and professional development opportunities.
- A supportive and inclusive working environment.
- Opportunities to develop specialist housing and move-on expertise.
- The chance to work within a values-led organisation committed to positive outcomes.
Equality, Diversity and Inclusion
We value diversity, inclusion, and lived experience. We welcome applications from people of all backgrounds and communities and believe diverse teams create stronger services and better outcomes for the people we support. We are committed to creating a workplace where everyone is treated with dignity, respect, and fairness.
Pay: £20.00 per hour
Work Location: In person
