• Strong commercial knowledge of service business development, consultative selling, key-account management, go-to-market strategy, portfolio management, pricing, quotations, contracts and profitable growth
• Strong operational knowledge of field-service delivery, workforce and capacity planning, resource utilization, productivity, safety, quality, on-time delivery, inventory and subcontractor management
• Knowledge of service financial management, including P&L, forecasting, orders, revenue, margin, cash, working capital and performance indicators
• Knowledge of Project Services execution and governance, including tender-to-execution handover, project risk, change management and customer acceptance
• Technical knowledge or field experience in Power Quality (UPS), Power Distribution (low-voltage/medium-voltage switchgear and products), or Life Safety (Emergency Lighting and Fire systems)
• Understanding of lifecycle services, installed-base management, service agreements and Authorized Service Partner models
• Ability to connect commercial priorities with operational capability to ensure commitments are deliverable, profitable and aligned with customer expectations
• Strong leadership skills with a strategic mindset to manage a larger consolidated cluster
• Excellent verbal and written communication skills
• Proficient in English, both verbal and written; additional cluster languages are an advantage
• Strong financial acumen for managing an increased P&L scope
• Experience working in a matrix organization in a multicultural environment
• Experienced manager of people across multiple countries
• Ability to influence key stakeholders, including Service Product Line Leaders
• Intercultural awareness
• Strong communication and interpersonal skills to represent the business internally and externally
• Time-management and delegation skills for a broad span of control
• Ability to coordinate effectively with central functions, including Operational Excellence, COE and Product Lines
