Role Summary:
The Property Manager – is responsible for managing a portfolio of HMO properties, ensuring full compliance with HMO regulations, tenant satisfaction, and property upkeep. The role involves working closely with landlords, tenants, maintenance teams, and local authorities to provide a high standard of property management services.
The ideal candidate is highly organized, detail-oriented, and experienced in HMO property management, with a strong understanding of tenant relations and legal compliance.
Key Responsibilities:
1. Administrative & Office Support
- Manage tenant engagement via WhatsApp groups and other digital tools.
- Track move-in and move-out schedules, coordinating key collections and inventories.
- Ensure timely updates on spreadsheets and CRM systems for tracking occupancy.
2. Property Maintenance, meter readings & Repairs Coordination
- Oversee property maintenance and repair requests, ensuring quick resolution.
- Conduct routine property inspections and track maintenance records.
- Work with the Repairs & Facilities Management (RFM) team to schedule necessary repairs.
- Ensure properties remain safe, compliant, and in excellent condition.
- Perform meter readings for electricity, gas, and water at check-ins/check-outs and during inspections.
- Check out and move out including key returns and receiving notices
3. Compliance & Safety Standards
- Ensure all properties comply with HMO licensing, gas safety, EPC, EICR, and fire safety regulations.
- Maintain and update compliance documentation, ensuring all licenses and safety certificates are valid.
- Liaise with local councils and regulatory bodies regarding HMO licensing and inspections.
- Conduct property inspections to ensure compliance with HMO regulations (every 2 months)
4. Landlord & Tenant Relationship Management
- Act as the primary contact for landlords and tenants, addressing inquiries and concerns.
- Provide landlords with property performance updates and compliance reports.
- Handle tenant complaints and disputes, ensuring prompt and fair resolutions.
- Manage tenant move-ins and move-outs, ensuring a smooth transition.
Job Specification:
Education & Experience:
- 3+ years of experience in property management, lettings, or HMO compliance.
- Strong knowledge of HMO property regulations, licensing, and tenant management.
- Experience managing tenant relations, maintenance requests, and compliance issues.
Technical Skills:
- Proficiency in Concurrent CRM, PayProp, and property management software.
- Understanding of UK housing regulations and tenancy laws.
- Strong problem-solving skills in tenant dispute resolution and compliance matters.
Personal Attributes:
- Highly organized and detail-oriented.
- Strong communication and negotiation skills.
- Proactive approach to problem-solving and conflict resolution.
- Ability to manage multiple tasks and work under pressure.
Liaison Relationships:
Internal:
- Branch Manager – Reporting on property conditions and compliance.
- Lettings Team & Negotiators – Ensuring smooth tenant onboarding and renewals.
- Finance Team & PayProp Administrator – Managing rent collection and deposit handling.
- Maintenance Teams & RFM Team – Coordinating property repairs and compliance work.
External:
- Landlords & Investors – Providing property updates and ensuring compliance.
- Tenants – Handling tenancy issues, disputes, and renewals.
- Local Councils & Compliance Inspectors – Ensuring properties meet all regulatory requirements.
- Contractors & Service Providers – Coordinating repairs and maintenance projects.
Performance Indicators & Targets:
- Occupancy Rate: Mimimum 90% and Maintain high tenant retention and minimize void periods.
- Maintenance Resolution Time: Ensure all tasks are completed within agreed timelines (less than a week)
- Compliance Adherence: Maintain 100% compliance with HMO and safety regulations.
- Customer Satisfaction: Positive feedback from landlords and tenants.
- Rent Collection Efficiency: Ensure timely payments and reduce arrears.
Disclaimer
This job description is intended to provide a general overview of the responsibilities and requirements for the position. It is not a comprehensive list of all duties, responsibilities, or qualifications associated with the job. The duties and responsibilities of this role may change without prior notice, and the company reserves the right to modify or assign other duties as necessary to meet business requirements.
Pay: Up to £30,000.00 per year
Benefits:
- Company events
- Free parking
- On-site parking
- Sick pay
Experience:
- Property management: 3 years (required)
- HMO: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
