About Us
We are a dynamic company providing cutting-edge PMR software to pharmacies nationwide. As a growing business, we pride ourselves on offering our customers high-quality support and ensuring they get the most out of our innovative systems.
Job Summary
At TITAN PMR we are seeking dedicated and knowledgeable PMR Software Support Advisors. The ideal candidates will provide exceptional customer support, assisting Pharmacists and their staff with various technical issues. The PMR Software Support Advisor will be the first point of contact for users requiring assistance and will play a crucial role in maintaining high levels of customer satisfaction.
Responsibilities
- Provide exceptional customer support for IT-related queries.
- Troubleshoot and resolve issues related to our PMR software.
- Utilise Zendesk for ticket management and incident tracking.
- Collaborate with other IT teams to escalate complex issues as necessary.
Qualifications
- Proven experience in an IT support role or Pharmacy based experience is desired.
- Familiarity with Zendesk ticketing system is advantageous.
- Excellent problem-solving skills with a customer-focused attitude.
- Strong communication skills, both verbal and written.
Career Path
- This role is part of a structured support team, with opportunities to progress.
Job Types: Full-time, Permanent
Pay: £25,000.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
Application question(s):
- Please explain your current understanding of what a PMR system is and its purpose ?
- How would you handle a situation where a customer is frustrated or upset due to an ongoing technical issue?
Education:
- GCSE or equivalent (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
